Customer Service Representative

2 weeks ago

Toronto, Canada ZIM Full time

ZIM Integrated Shipping Services brings innovating shipping dedicated to our customers. If they can dream it, we can do it for them We approach every solution with a can-do attitude with a spirit of togetherness and sustainability. Come join a team of motivated, agile, and results-driven individuals who get the job done every time
- *Temporary position for 6 months with a possible 6-month extension*
- Competitive Salary
- Generous Vacation plan
- Employer covered Group Medical Benefits
- Hybrid workplace
- Career growth and development
- Be a member of an interconnected global customer service team
- Employer Provided fresh fruits, premium coffee, and weekly snacks
- Out of office events, happy hours and activities

Key Responsibilities:
**Manage Incoming Calls**:

- Effectively manage incoming calls and provide excellent customer service by identifying and assessing customers’ needs and providing accurate, valid and complete information

**Finesse / IQship System Maintenance**
- Summarizing calls into Finesse System
- Act as a backup to team members

****

**Requirements**:

- High school diploma or general education degree (GED)
- One-year related experience and/or training; or equivalent combination of education and experience.
- Bilingual
- Computer Literacy
- Ability to maintain working hours in different time zones (particularly Pacific Time Zone)

Function:
Countries & Business Development

Publish in Internal Career Page:
Yes

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