Assistant Housekeeping Manager

**THE PROPERTY**:
Built on the site of the historic Alberta Boot Company in the vibrant Beltline District, our downtown hotel pays homage to its cowboy roots through modern design and artwork. As one of the largest Residence Inn hotels in the world, we have 390 long-stay suites and cater to business and family leisure travellers looking for an extended-stay hotel as well as to groups and meeting attendees with a 10,000 sq. ft. Conference Centre. From our top-notch culinary team creating the most delicious dishes to our food and beverage team providing the best experiences in our comfortable and fun outlets, our hotel is not just the best place to stay, it is the best place to work With close proximity to the CTrain, great benefits and amazing people, there are so many reasons to join our team

**THE ROLE**:
Reporting to the Housekeeping Manager, the **Assistant Housekeeping Manager** will supervise the activities of the Housekeeping associates including laundry and public spaces ensuring the highest level of guest experience and adherence to all Residence Inn by Marriott Calgary Downtown/Beltline service and operational standards; acting as Housekeeping Manager in their absence and on assigned holidays and weekends. Responsibilities will include:

- Inspect and check the work of associates to ensure cleanliness, sanitation and orderliness of assigned areas.
- Report all needed repairs to maintenance.
- Check and maintain adequate level of supplies and materials and request replenishment as required.
- Report any associate issues to the Housekeeping Manager.
- Work with Guest Services and Maintenance departments regarding the status of rooms ensuring that guest requirements are met according to Hotel policy and Marriott standards.
- Ensure adherence to Hotel policy regarding security of bedrooms and keys.
- Ensure the safe storage and effective use of cleaning materials and equipment as directed by manufactures on their Materials Data Sheets (MDS).
- Ensure the correct handling of lost guest property in accordance with Hotel procedures.
- Carry out opening and closing procedures as detailed in the standards & procedures while ensuring accurate completion of any reports.
- Assist with team member orientation and training within the department as required by Hotel policy.
- Attend meetings as requested and contribute new ideas to the overall success of the operation.
- Maintain standards of punctuality, uniform presentation and personal hygiene as required by Hotel policy.
- Work and communicate in a professional and ethical manner with colleagues assisting where necessary to develop team spirit and to achieve standards of work and guest care by Hotel policy.
- Be familiar with appropriate action to be taken in the event of an emergency.
- Ensure all guest comments and complaints are acted upon in accordance with Hotel policy.
- Carry out jobs as required within the department to reduce workload or meet deadlines.
- Assist the Housekeeping Manager with maintaining par inventory levels and conducting monthly inventory checks.
- Help to prepare work schedules to ensure all jobs are covered in assigned areas.
- Schedule special projects, including seasonal cleaning of all guestrooms.
- Ensure purchasing and labour remains within budget constraints.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Project enthusiastic, optimistic, helpful attitude.
- Perform other reasonable job duties as requested by department heads/senior managers.

**THE SKILLS AND EXPERIENCE YOU HAVE**:

- Minimum 2 years Housekeeping supervisory experience.
- Hospitality management / culinary diploma or degree from a recognized college or university an asset.
- Available to work early mornings, evenings, weekends and holidays.
- Self-starter with excellent organization, presentation, customer service and communication skills.
- Demonstrated professionalism, sound judgment and the ability to use discretion and diplomacy while maintaining confidentiality, ethics and company standards.
- Excellent organizational, follow-through and workload planning skills with the ability to juggle multiple priorities while adhering to deadlines.
- Flexibility to re-prioritize daily demands and priorities.
- Proactive and collaborative team player with a strong customer service focus.
- Proficient word processing skills using MS Office (Word, Excel, Outlook).
- Ability to work effectively under pressure and within tight time constraints.
- Command of the English language both written and verbal required.
- Ability to build strong, effective relationships within all areas of the hotel.
- Proven leadership skills which support an environment of employee growth and development, interdepartmental teamwork and an exceptional guest experience.
- Previous scheduling experience an asset.
- Must have ability to train associates an