Housekeeping Manager

**THE PROPERTY**:
The Residence Inn by Marriott Calgary Downtown/Beltline District has 390 modern long-stay suites and caters to business and family leisure travellers looking for an extended-stay hotel as well as to groups and meeting attendees with a 10,000 sq. ft. Conference Centre. Guestrooms feature full kitchens and separate living and sleeping areas and provide seamless connectivity to the home and office with complimentary high-speed Wi-Fi throughout, free hot breakfast daily, complimentary grocery delivery, 24-hour onsite food and beverage market, health and fitness options and comfortable public areas, including a terrace lounge and roof deck for relaxation and socializing.

**THE ROLE**:
Reporting to the Director of Operations, the **Housekeeping Manager**is responsible for overall direction, coordination and evaluation of all areas of Housekeeping, including guest rooms, the public spaces, banquet spaces, the outdoor surroundings, the back of the house and the onsite laundry facility. Responsibilities include but are not limited to interviewing, hiring, training, coaching, directing work, addressing complaints and resolving service issues. Strong and fair leadership, problem-solving, decisiveness and ensuring that all Marriott standards are consistently adhered to are critical for success in this role.
- Leading by example, ensure the compliance from all team members to all Power Of Clean initiatives and other safety practices related to the health and safety of all who enter into the hotel, including guests, co-workers and self.
- Manage the daily operations of the Housekeeping Department and onsite laundry facility including scheduling and payroll.
- Embody and promote a culture where all team members are empowered to provide our guests with service excellence, supporting them to exceed guest expectations.
- Assist in the resolution of guest concerns pertaining to Housekeeping through service recovery and working collaboratively with fellow leaders and team members.
- Manage the sourcing, interviewing, training and ongoing development of associates to ensure their professional development.
- Provide ongoing and systematic feedback and performance evaluation for all Housekeeping associates.
- Conduct and complete regularly scheduled facility inspections including guestrooms, public spaces, banquets and heart of the house spaces to ensure adherence to cleanliness and maintenance standards.
- Work closely with Maintenance Department to ensure consistent and clear communications regarding the hotel’s facilities.
- Coordinate maintenance and repair of all laundry and Housekeeping equipment with the Maintenance Department.
- Manage operating expenses to minimize costs while providing an excellent guest product and service.
- Coordinate the Housekeeping activities with other departments to facilitate increased levels of interdepartmental communication resulting in associate and guest satisfaction.
- Monitor and track the consumption and ordering of replacement of guestroom amenities, linen, terry, laundry facilities and cleaning supplies.
- Assist with the budgeting, forecasting, and planning for the department.
- Ensure the achievement of our vision and goals by monitoring the daily performance of the Guest Services team.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the Executive Committee; complete safety training and certifications. Provide support per the Emergency Response Plan as needed.
- Manage, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, and delivering recognition and rewards.
- Complete daily, weekly and monthly reports in a timely manner.
- Maintain a professional image at all times.
- Project enthusiastic, optimistic, helpful attitude.
- Stand, sit, or walk for an extended period of time.
- Perform other reasonable job duties as requested by senior managers.

**THE SKILLS AND EXPERIENCE YOU HAVE**:

- Minimum 5 years of housekeeping related work experience required.
- Minimum 2 years in a supervisory role required, with a proven track record.
- Post-secondary education in hospitality or a related field a definite asset.
- Marriott experience is an asset.
- Good problem-solving skills and ability to develop conceptual alternatives.
- Knowledge of applicable federal and provincial laws and regulations regarding health standards for hotel facilities.
- Able to effectively communicate both verbally and in writing.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Must have a demonstrated passion for providing guest service excellence and inspiring team members to go above and beyond.
- Must possess a high degree of professionalism.
- Must be energetic, enthusiastic and self-motivated.
- Ability to build strong, effective relationships with