Service Quality Supervisor

S ervice Quality Supervisor (Evening)

Vision

The Toronto Catholic District School Board (TCDSB) is proud to be a significant part of the fabric of publicly funded Catholic education in the province of Ontario. We serve approximately 84,000 students in nearly 200 Catholic schools in the City of Toronto and represent close to 475,000 Catholic school supporters.

At the TCDSB, we grow in knowledge, with justice and hope. The TCDSB is an inclusive Catholic learning community that nurtures faith development and academic excellence through the love of God, neighbor, and self.

We fully engage students in learning that supports their academic, spiritual, socio-emotional, and physical growth and development. At TCDSB, we have a long and distinguished history of providing excellence in Catholic education for the Toronto community.

The Ontario Catholic School Graduate Expectations our Catholic values, and the Board's Pastoral Plans are foundational to our exemplary approach to teaching and learning in the 21st Century.

With a staff of 14,000, the TCDSB is a dynamic school board and is seeking a full-time Service Quality Supervisor within the Facilit ies Services department.

We are an inclusive employer. All interested applicants are welcome to apply.

Key A ccountabilities

Reporting to and under the direction of the Senior Manager of Operations & Maintenance West, the position provides professional support for all facilities activities including custodial supervision and training, maintenance services, contract administration and project management for assigned family schools. Duties and responsibilities include but are not limited to the following:

Representing ESS at various committees and meetings to provide input on proposed facility projects and plans

Confirming deployment of staff and providing direction to staff and managing staff performance and coordinating activities such as scheduling, attendance and training

Ensuring effective management of all assigned budgets, projects and contracted services

Establishing communications with other sections, departments, assigned family of schools (Principals), to ensure ongoing effective partnerships

Regularly visiting school sites for auditing and supervising activities of all assigned caretakers and 3rd party contractors.

Participating in the interview and selection process for staff including recruiting and promotional opportunities

Conducting employee evaluations and participating in the grievance and disciplinary process

Participating in the development and delivery of training programs

Coordinating in-service meetings

Maintaining deployment and other related activities in the absence reporting system

Facilitating the implementation of new programs/projects

Auditing and supervising activities of all assigned caretakers and 3rd party contractors, by visiting schools as required

Subject to callout beyond regular workday/week as emergencies arise and participating in a rotating callout schedule

Performing other duties as assigned/required

**Requirements**

Three-year Community College Diploma in relevant field (e.g. Property Management; Facility Management) from a recognized educational institution, or an equivalent combination of education and experience

Minimum two (2) years of working experience in a supervisory role

Demonstrated supervisory ability and experience in direct supervision of staff in a unionized environment

Proficient in computer skills (MS Office, Office 365, SAP)

Excellent organizational, interpersonal and communication skills

Experience in managing small construction projects (e.g. asphalt, tiles, fencing, painting, blinds, etc.)

Availability to work outside core office hours, as required

**please note**

Service Quality Supervisors may be required to work either day or evening shift hours, in either East or West regions based on the needs of the Board ; the nature of work also requires using a Board provided device (e.g., cell phone, pager, etc.) to respond to requests during scheduled work shift and/or on-call periods.

This position requires travelling to TCDSB sites on regular basis. The incumbent must have own vehicle available to use and a valid Ontario driver's license (eligibility for mileage reimbursement). Requires wearing of appropriate and current safety equipment (safety shoes, hard hat) for TCDSB construction sites.

This is a non-union Level 9 position with a salary range of $ 84,006 - $ 99,716 along with comprehensive benefits including pension plan, vacation, and professional development opportunities.

Who We Are

Our mission at TCDSB is to inspire learning in every way and support our students and employees.

Employees who work in our corporate setting are passionate and have a strong belief in our mission and making TCDSB a leader in public education. We are:

Committed to Equity, Diversity, and Inclusion

Accountable

Relationship builders

Adaptable

People developers we engage, coach, and develop

Continuous improvers and innovators; and

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