Technical Support

3 days ago

Brampton, Canada Carplaynav Full time

**About us**

Carplaynav is a small business located in Brampton, ON L6T 4Z5. We pride ourselves on our professionalism, innovation, and commitment to overcoming challenges.

Our work environment includes:

- Modern office setting
- Flexible working hours
- **Overview**_
- **Key Responsibilities**:_
- Provide real-time technical support to customers, dealerships, and field technicians for automotive system diagnostics and repairs.
- Troubleshoot and resolve issues related to electronics, software integration, and other vehicle subsystems.
- Use diagnostic tools and software to analyze vehicle data and identify root causes of problems.
- Guide customers and technicians through repair processes, parts replacements, and system updates.
- Maintain detailed records of support cases, including steps taken and solutions provided.
- Collaborate with engineering and product development teams to report recurring issues, suggest improvements, and develop technical documentation.
- Stay updated on the latest automotive technologies, software systems, and industry best practices.
- Conduct training sessions or create support materials (e.g., guides, FAQs, videos) for internal and external audiences.
- **Skills and Qualifications**:_
- Strong knowledge of automotive mechanics, diagnostics, and repair processes.
- Proficiency with diagnostic tools, automotive software, and technical manuals.
- Excellent problem-solving abilities, with a focus on customer service and satisfaction.
- Strong communication skills, able to explain complex technical concepts to non-technical audiences.
- Experience in using Customer Relationship Management (CRM) software or similar platforms.
- Ability to work in a fast-paced environment and manage multiple support cases simultaneously.
- Able to make decisions using existing and out of box methods in order to assist customer with their issues.
- **Education and Experience**:_
- Associate or Bachelor’s degree in Automotive Technology, Engineering, or a related field (or equivalent experience). If your degree is in something else, please let us know.
- Certification from automotive institutions (e.g., ASE certification) preferred.
- Previous experience in automotive technical support or repair roles is highly desirable.
- **Other Key Considerations**:_
- Please include references with your resume.
- A 1-2 week internship is required before being considered for part-time or full-time employment.
- **Wages**:_
- We offer competitive wage depending on your work experience, and understanding of automotive technical.

**Job Types**: Full-time, Part-time, Internship / Co-op
Contract length: 1-2 weeks

Pay: From $16.55 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brampton, ON L6T 4Z5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical support: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

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