District Administration Clerk
1 week ago
Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you.
**Job Title**: District Administration Clerk (3 Months Contract)
**Reporting To**: Manager, Administration
**Department**: Commercial Services
**Location**: High Meadow, ON
**File Number**: 2705
**Rate of Pay**: Range 2 as per Collective Agreement
**Hours**: 35 hours per week, Monday - Friday 8:00 a.m. to 4:00 p.m.
**Job Summary**:
The primary focus of this role is to process all paper work while meeting our monthly deadlines. As well as issuing and updating service and sales appointments to the field and sales teams. Assisting in different areas as needed including customer follow up.
**Key Responsibilities**:
- Processing of sales and rental contracts
- Reconciliation of sales, rentals and field invoices
- Processing field service work
- Correction of field errors
- Processing of Commercial Protection Plan contracts
- Processing of Commercial Preventative Maintenance contracts
- Issue, update and create field work in Click Software
- Assist field staff on-call listings as required
- Coordination of back ordered product with customer appointments
- Create and schedule calls with customers for maintenance services
- Create customer accounts in SFDC
- Create/Booking opportunities in SFDC
- Central communication point for field staff/sales staff
- Queue management
- Handle escalations as necessary
- Work with Billing Dept to address/correct customer billing issues
- Answer customers inbound calls
- Follow up with customers on incomplete field work
- All other duties as assigned
**Qualifications**:
- Customer focused with excellent interpersonal skills
- Ability to effectively use ClickSchedule, GERS, Clarify, Sales Force, Billing Systems, Microsoft Access & MS Office
- Ability to concurrently use various computer information packages in conjunction with telephone
- Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
- Capable of working well under pressure and understanding business processes
- Proven decision-making skills
- Ability to work in a fast-paced, pressure filled, team environment
- Strong organizational skills
- Capable of doing financial analysis to rectify variances
- Grade 12 education
This position applies to Unifor Local 975.
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
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