Program Manager

Come Build Hope and Homes with Us
Program Manager
- Full-Time
Parkdale Landing, McQuesten Lofts, and Strathearne Suites
**Salary**: $63,400- $84,200
What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.
**About Indwell**: Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1200 tenants to meet their needs of health, wellness, and belonging. To learn more, go to: indwell.ca/our-model
**Hours**:  Full-time, 40hrs per week with flexibility required. Primarily weekdays, although hours are variable based on program needs. On-call duties required.
**WHAT YOU WILL BE DOING**:
Program Management
- Promote and demonstrate the vision, mission and values of Indwell within the workplace and the community.
- Establish and maintain excellent collaborative relationships with community and health partners that support the team and tenants.
- Plan, develop, coordinate and evaluate the teams, activities, and tenant supports.
- Ensure that program activities support tenant needs.
- Ensure compliance with all standards and regulations.
- Support the delivery and review of quality services and care.
- Assure thorough debrief with program staff for all critical incidents and occurrences.
- Be attuned to team dynamics: Implement strategies and processes that support the development and maintenance of positive and professional team culture.
- Consistently collaborating and communicating with Indwell Senior Leadership and Staff to identify and problem solve around gaps in service, systems, and processes.
- Support roll-out of new assessment or case management tools to program staff and tenants.
- Reviewing Landlord Tenant Board process, as needed, in collaboration with the Program Supervisors, and representing Indwell at hearings and resolution meetings.
- Responsible for program budget oversight, rent ledger, and associated reporting requirements.

Team Participation and Leadership
- Work collaboratively with all supervisors, directors, and managers to promote Indwell’s organizational goals.
- Organize and lead regular team meetings and attend other agency meetings as required.
- Supervise and support employees, students, and volunteers, providing leadership and direction.
- Participate in professional development or other relevant training programs.
- Keep apprised of new research and developments relevant to your role, through workshops, journals, websites and literature and transfer knowledge back to the team and tenants
- Demonstrate creativity and encourage enthusiasm around strategic planning and implementation.
- Foster a sense of belonging for both tenants and staff in each program in accordance with Asset Based Community Development Principles
- Conduct and document regular check-ins with staff and complete employee performance evaluations and development plans.
- Support, encourage, and coach leadership development for interested team members.
- Ensure consistent and clear direction to program staff around maintaining and protecting tenant health records and high standards of health care practice.
- Demonstrate ongoing commitment to learning and supporting diverse individuals and communities (i.e. cultural safety, anti-racist and anti-oppressive practice), while leading the teams in the same.
- Provide oversight to the coordination of scheduling and on-call responsibilities.
- Perform on-call responsibilities as required.
- Oversee a thorough onboarding and orientation process for new employees, students, and volunteers and seek additional resources as required.
- Participate in and/or lead the staff recruitment process as needed, in collaboration with Regional Manager, Program Supervisors, and HR Team.
- Support staff in their efforts to engage tenants in achieving their goals and encouraging independence and recovery.
- Support the team / staff responses to tenant complaints/concerns.
- Provide front line support as needed, as a member of the interdisciplinary team.
- Participate and contribute to relevant Cross Regional Teams.
- Perform all other duties as assigned.

Tenant Supports
- As a representative of a faith-based organization, recognize and promote the role of spirituality in personal development, and provide support and guidance as required.
- Develop and maintain a supportive relationship and therapeutic rapport with tenants.
- Manage rent, occupancy, and tenant relations in accordance with the Indwell Policies, Agreements, and the Residential Tenancies Act.
- Lead, coordinate and/or pa