Program Manager

**Program Manager, Hamilton Downtown YMCA**
79 James Street South
Hamilton, Ontario L8P 2Z1

**Starting Salary Range**: Level 4 ($45,000 - $55,000)
**Position Status**: Full-Time with benefits and a complimentary YMCA membership
**Placement**:Immediate

**Why Work for the YMCA? **We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do:

- Paid Vacation Entitlements that increase with seniority
- Competitive total compensation packages
- Generous pension plans with employer matching
- Free YMCA Health & Fitness Memberships
- Professional development opportunities including paid training and access to YMCA education scholarships
- Employee and Family Assistance Program (EFAP)
- Opportunities for career advancement

**Nature & Scope**

The Program Manager is responsible for the core service areas: child and youth, group fitness, health and wellness, rentals, intramurals, and recreation. Within each of these core departments, the Program Manager is responsible for ensuring quality programs and services through the management of a staff and volunteer team in a fiscally responsible manner.

The Program Manager is a member of the branch leadership team which involves strategic planning for the branch on an annual basis, participation at monthly leadership team meetings, involvement in association committees, and team leader responsibilities.

**Responsibilities**
- Responsible for the management, supervision, scheduling, recruitment and onboarding of Child & Youth and Health & Wellness Staff, Facility Rentals, Recreational Sports.
- Responsible for the coordination of incoming volunteers, community service learning and co-op students through external groups
- Responsible for supporting all program areas (except aquatics) areas including but not limited to hiring, onboarding, programming, program development, training and evaluation of programs
- Participate and support supervisors in the monthly program group meetings
- Monitor and track statistics to guide staff in making program decisions
- Guide the Branch Leadership Team in creating and producing the seasonal schedules at a glance (SAG)
- Monitor and evaluate HFA staff members’ performance, and support with part time performance evaluations
- Liaise with the internal and external partners to grow membership and build new partnerships/opportunities
- Provide oversight and training to program staff on yearly budget development and ongoing financial accountability throughout the year
- Provide input to the departmental budget and work within the approved budget through the review of monthly financial statements
- Ensure quality programs and services in a fiscally responsible manner
- Work with Facility Manager to ensure fitness and program equipment is maintained and preventative maintenance conducted
- During Team Leader shifts, the employee is required to be mobile throughout the facility and able to respond quickly in an emergency including support to the men’s residence

**Qualifications**
- University Degree or post-secondary education in a related field (recreation and leisure or other)
- Minimum 3 years relevant, progressive, results orientated, supervisory/management experience with extensive coaching experience and expertise.
- Excellent interpersonal skills with a strong focus on customer service and program quality
- Strong communication skills, both written and verbal
- Experience in creating and managing multi-program budgets
- Previous YMCA experience is an asset, as is knowledge of YMCA Priority S.A.M. standards
- Current CPR-C and Standard First Aid certifications (or willing to obtain immediately)
- Participation in YMCA Canada training an asset
- Personal Trainer and/or Group Fitness certification is an asset
- High Five/ CATCH/ YMCA Child Development training an asset
- Must provide a current Vulnerable Sector Check as per the Association’s policy

**Competencies**:
**Commitment to Organization Vision and Values**
Demonstrates and promotes a personal understanding of and appreciation for the Mission, Vision, strategic outcomes and values of the YMCA and Wilfrid Laurier University.

**Coaching and Development**
Commits to assisting staff, volunteers and self in continuous learning and development.

**Leadership**
Motivates and inspires self and others to take action.

**Planning and Organizing**
Establishes a clearly defined and effective course of action for self and others to accomplish short and long term goals.

**Teamwork**
Participates actively and facilitates teams for organizational effectiveness.

**Quality Focus**
Ensures that Laurier Brantford YMCA programs and services are superior.

**Accessibility**:
The YMCA of Hamilton/Burlington/Brantford is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the _Accessibility for Ontarians with Disabilities Acts (AODA) _and have established policies, procedu