Provincial Operations Manager

**Who We Are**

The Ontario SPCA and Humane Society is a registered charity and has been operating for over 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a variety of community support services.

By joining the Ontario SPCA, you will have a great impact on both the animals and communities we serve. As a Provincial Operations Manager, Clinical Services, your role will have a huge impact on improving animal welfare and ensuring the communities you support are able to take the very best care of our furry friends. By creating efficient operations for our clinics by providing guidance and leadership, you can be assured that through your support and oversight of the people, you are, in turn supporting the animals in need. By joining our team as a Provincial Operations Manager, Clinical Services, you are joining a team you can count on to share the same goals, passion, and love for animals that you do

**Position Summary**

Utilizing expertise in veterinary care services, resource management, and operational excellence, the **Provincial Operations Manager, Clinical Services** will provide direction and leadership for all Ontario SPCA Veterinary clinics, mobile clinics and MASH clinic programming that serve communities across Ontario.

This is a full-time permanent role and remote based with regular travel through the province to support our clinic locations and attend mobile spay and neuter and wellness events.

**Job Accountabilities/Key Deliverables**

**Leadership**
- Represents Ontario SPCA as a knowledge expert for high-volume spay/neuter initiatives and services
- Leads and coaches a team of Veterinary Clinic Managers and a team of mobile animal care and medical professionals
- Builds a strong network of industry professionals in communities throughout the province
- Ensures a safe and respectful work environment for all staff, volunteers, and clients

**Veterinary Care**
- Ensures accurate records for animal inventory, health, medications, treatments, and procedures at clinic and mobile locations
- Makes suggestions to improve spay & neuter programming, animal care protocols and other activities to support the realization of our purpose
- In the event of vacancies or absences, fulfill the necessary duties to ensure the smooth operation of the veterinary clinics or mobile events
- Maintain and ensure standards of care for animals at veterinary clinics and mobile events are followed

**Operations**
- Oversees the operation of Ontario SPCA Spay/Neuter Clinics
- Creates and executes project plans for mobile and MASH clinics, including post-event analysis
- Builds annual budgets and submits regular operation reports
- Collaborates with the Veterinary Services Department to support policies and protocols

**Experience**
- Veterinary Technician (3 years)
- Minimum 5 years of multi-unit management experience
- Demonstrated project management or event planning experience
- 1-3 years of high-volume spay and neuter surgery experience
- Clean driving record accompanied by a full G License required
- Must have open availability including days, evenings, weekends, and holidays, and be able to travel overnight
- Must be able to lift up to 18 kilograms (40lbs) e.g. Large bag of cat litter
- Must be able to pull at least 45 kilograms (100 bs) e.g. Large dog on a leash

Please forward your resume and cover letter to:
Sonya Reichel

VP, Shelter Operations

Ontario SPCA and Humane Society

We wish to thank all applicants for their interest in the Ontario SPCA and Humane Society, however, only those selected for an interview will be contacted.

The Ontario SPCA and Humane Society provides accommodation during all stages of the recruitment process. Should you require any accommodation, please advise us if you are contacted for an interview and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at 888-668-7722.

**Job Types**: Full-time, Permanent

Pay: $80,000.00-$95,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Application question(s):

- Ability to travel throughout the province?
- This position requires regular travel throughout the province. Do you have the ability to provide a clear drivers abstract with access to a reliable vehicle?

**Education**:

- DCS / DEC (preferred)

**Experience**:

- High-Volume Spay and Neuter: 1 year (required)
- Project Management/Event Planning: 1 year (required)
- Multi-unit experience in an operational role: 5 years (required)
- Veterinary Technician: 3 years (required)

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