Product Care Specialist

2 days ago

Nanaimo, Canada Mobile Klinik Full time

**What does it mean to join Mobile Klinik powered by TELUS?**
- Our goal is to provide Canadians with an excellent experience
- We are passionate about people - our customers, our communities, and our team
- We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small

**What’s in it for you?**
- Discounts on the coolest & newest wireless technology here at TELUS
- Team Member-led Resource Groups (TRG) support team members who identify as women, Indigenous, individuals of varying abilities, newcomers, Black and LGBTQ2+ or are an ally
- Flexible & customizable medical, vision and dental benefits that include massage therapy and $5000 for mental health support
- Maternity and parental leave top‑ups, fertility treatment coverage, and gender affirmation coverage
- We provide paid training to ensure your success
- And so much more

**Responsibilities**
- Actively engage with customers to promote, sell and activate Certified Pre Owned devices (CPOs) accessories, and related products
- Test, diagnose, troubleshoot, and repair smartphones and tablets
- Provide repair and replacement estimates for the customer
- Communicate with the customer to explain technical issues in an easy to understand, helpful manner
- Provide excellent customer service by assisting customers in selecting the right phone or accessories based on their needs and preferences
- Address customer inquiries, resolve issues, and ensure a positive shopping experience

**Working hours and locations**
- Opportunity to work with all of our brands
- Work a flexible schedule, which includes evenings and weekends
- Hours vary by location and time of year
- Shift coverage at nearby locations

**What you can expect after you apply**
- Our recruitment process consists of a multi-layered approach during which we are happy to provide accommodations as needed

**Base Hourly Pay**:$17 - $21

**Bonus Pay**:Monthly activations bonus

Pay: $17.00-$21.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

Work Location: In person

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