Supervisor, Program Supports and Implementation

Job #:
**9095**
- Division:
**Operations**
- Vacancy Type:
**Full-time Permanent**
- Affiliation:
**Non-Union: Management & Exempt**
- Contract Length:
- Grade:
**07**
- # of Vacancies:
**1**
- Salary/Hourly Range:
**102,185.49 - 122,622.59**
- Hiring range/wage:
**102,185.49 - 112,404.04**
- Work Details (Days/hours):
**36.25 hour per week, Monday to Friday**
- Posted Date:
**11/22/24**
- Existing or New:
**Existing**
- Deadline to Apply:
**12/6/24**

**What we offer**

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive compensation package that meets the various needs of our diverse employees, including:

- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Three weeks paid annual vacation days, increasing with years of service;
- Four (4) paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year;
- Fitness membership discount;
**Make a difference**

Are you passionate about Program Support and Implementation and looking for an opportunity to work with an organization that is dedicated to improving the lives of residents from diverse backgrounds? Do you want to use your community development experiences to influence community growth? If this sounds like your ideal career, then Toronto Community Housing is the place for you We are searching for a collaborative and strategic leader who enjoys working in a dynamic and energetic environment.

Toronto Community Housing’s mandate to provide landlord services is supported through the development, delivery and evaluation of programs that respond the needs of tenants across all three regions. The Program Development and Evaluation Team is responsible for the strategic oversight of current and emerging centralized programs in the Community Safety and Support pillar. The team is responsible for ensuring the organization’s vision, mission and values are effectively conveyed and operationalized through the delivery of high quality programs to tenants.

Reporting to the Manager of Community Economic Development (CED) and Social Procurement, the Supervisor, Program Supports and Implementation is responsible for overseeing the centralized functions of the Active Living, CED, YouthWorx, IIOD and other programs in the Programs and Partnerships/PDE portfolio. The Supervisor will work with program staff to ensure that programs are in compliance with all centralized protocols, policies and reporting requirements and ensure program consistency across the regions. The Supervisor, Program Supports and Implementation will provide project management and compliance supports to the regional teams as they implement effective programs and partnerships in response to tenant needs.

**What you'll do**

**Support and Implementation**
- Support cross regional staff teams to meet key performance indicators, service standards, business processes and reporting requirements
- Support the development and implementation of data collection tools and tracking systems used to measures program outputs for the purpose of evaluation and reporting
- Provide advice and guidance to front line staff on data collection approaches and data integrity
- Monitor program budgets and ensure program staff deliver services within the respective budgetary parameters
- Work with Manager, Program Development and Evaluation to identify and coordinate training for program staff to ensure work across regions are in line with industry standards for program implementation and delivery
- In collaboration with the Manager, Program Development and Evaluation, assist in labour relations matters including grievances and progressive discipline of staff by issuing letters of expectations, verbal and written warnings
- Foster an environment of organizational development among frontline staff; participating in coaching and mentoring activities
- Build and nurture a culture of tenant centric performance excellence through communication, coaching and fair/equitable treatment of staff; promoting a safe, respectful, diverse and inclusive workplace.
- Adhere to established Human Resources policies and procedures

**Program Planning and Development**
- Lead the development of the centralized work planning for programs like YouthWorx with regional teams to ensure that they are in alignment with all relevant corporate policy and procedural requirements
- Work with regional teams to develop recommendations about steps required to improve efficiency and effectiveness of service delivery based on evaluations and tenant feedback
- Support partnerships and participate in the joint service plannin