Director - Resident and Guest Services

1 day ago

Oakville, Canada Seasons Retirement Communities LP Full time

**Our Mission to You**:
As a certified Great Place to Work®, Seasons believes that every single team member plays an important role in the overall happiness of our residents. We foster a culture of growth and support for our committed team members and offer opportunities for personal and professional development to advance a rewarding career in the seniors housing sector.

**What We Look For**:
Seasons looks for individuals who are enthusiastic about making a positive difference in the life of another person. We hire individuals who are committed to building meaningful relationships and strive for service excellence so our residents can be proud to call Seasons their home. Keen attention to details, going the extra mile and putting a little “wow” into everything we do is the Seasons way

**Your Opportunity**

We’re looking for a Regional Director, Resident and Guest Services. This role will make a difference every day by providing exceptional leadership, fostering memorable experiences for residents, and ensuring their safety and well-being. You will nurture relationships with residents, their families, and staff while driving operational excellence, all in alignment with Seasons’ vision, mission, and values.

**What You Will Do**:

- ** Lead Operational Excellence**: Oversee day-to-day operations, ensure compliance with company standards, and drive improvements in resident care, satisfaction, and community performance.
- ** Strategic Oversight**: Collaborate on strategic planning, coach General Managers, and support hiring, onboarding, and development of team members.
- ** Resident Experience**: Implement quality programs and innovative initiatives to enhance services and ensure compliance with legislation.
- ** Support Employee Services**: Streamline workflows, administer disciplinary actions in coordination with Employee Services, and address staffing challenges.
- ** Drive Results**: Identify opportunities to improve occupancy and sales performance through trend analysis, coaching, and support.
- ** Special Initiatives**: Lead the rollout of new programs and provide culture coaching to align teams with organizational values.

**Qualifications and Skills Required**:

- Has a minimum of five (5) years relevant experience in the seniors housing or hospitality industry;
- Experience in progressively responsible roles where he/she has demonstrated ability in leadership, interpersonal skills, marketing, financial planning and effective problem-solving;
- Demonstrated ability to lead and manage people, and to deal diplomatically with Senior Management and Executive leaders, senior government officials, community leaders and the general public;
- Knowledge of relevant Employment, Health, Care and Tenancy legislation and standards in Canada and the province of Ontario or Alberta;
- Graduate of a certificate/diploma or degree in nursing, social work, gerontology, hospitality or business.

**Special Requirements**
- Frequent regional travel will be required to fulfill the requirements of the position;
- Current valid driver’s license with clear driver’s abstract;
- Infrequent travel within Canada including Ontario may be required;
- Must be able to manage time deadlines and deliverable dates.

All applicants must be legally entitled to work in Canada. As a condition of employment, a Criminal Record Search which may include a vulnerable sector screen, will be required.

We thank all applicants for their interest. However, only those selected for further consideration will be contacted.
- #INDLP_

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