Field Service Representative

**A workplace powered by you**

At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.

**Field Service Representative**

Number of positions: 1 Job Location: Hamilton - 02

Employment type: Permanent Region: Lower Mainland

Hours of work: Part-time (up to 30 hrs/wk) Flexible Work Role: Field

Hourly Rate: $ 26.91 - 29.55

**What you'll do**
- Reads meters at customer sites by manually entering customer meter data or downloading smart meter data using an

optical probe and handheld tablet. Collects and records registered meter readings including entering, transcribing,
recording, storing, or maintaining information in written or electronic form.
- Plans daily field work orders according to location and established priorities. Contacts customers in advance if indicated

on work orders, interacts on-site with customers, and makes note of safety, access, meter, and site issues. Follows Check
In/Check Out procedures at the beginning and end of each day.
- Performs on-site meter disconnects for electrical service. Performs disconnection / reconnection of electrical service for

smart meters via optical probe and handheld tablet.
- Hand delivers various customer notices; reschedules disconnections and delivers 48-hour payment warnings according to

defined on-site conditions and procedures.
- Performs visual checks and investigations to complete Investigation Orders related to switched meters, damaged or faulty

meters, etc.
- Initiates and/or completes Service Order work such as following up on billing irregularities for all types of accounts.

Contacts and interacts on-site with customers to investigate and resolve billing inquiries, meter connectivity issues, address
changes and updates accounts for billing purposes.
- Tracks and reports a number of different metrics, such as time to complete activities, mileage, administration time, etc.
- May provide Field Service Rep training and shadowing to new staff.
- Performs duties of a minor nature related to the above duties that do not affect the rating of the job.

**What you bring**
- College diploma or certificate in Office Administration, Business Administration, or a related field, AND experience in

customer service, or related field AND a valid BC Driver’s License.
OR
High school diploma AND several years of experience in customer service, or in a related field AND a valid BC Driver’s
License.
- Requires successful completion of in-house Field Service Representative training program.

Additional Information:

- This job may require overnight stays at hotels.
- A requirement of the position is to that you maintain a class 5 drivers license in good standing.
- Please note BC Hydro field experience is considered an asset.
- The majority of the work is performed in the field and involves: exposure to all weather conditions; working alone in the

field; physical demands such as walking, reaching, bending, working in tight spaces and carrying equipment and tools;
occasionally dealing with difficult or demanding customers; driving in all road conditions; and occasional exposure to noise,
vibration, chemicals, strong odors, animals, electrical hazards, etc. When not in field, work is performed in normal office
conditions. In some locations the work may require extensive travel throughout BC including regular overnight stays in
remote communities.
- Please be advised that this role has been assessed as safety sensitive and pre-qualification alcohol and drug testing will

be required as a pre-condition to employment.
**What we offer**
- A comprehensive benefits package
- A minimum of 15 paid vacation days
- A lifetime pension
- Flexible work model, depending on your role type
- Training and development courses

Driver's License Type = Class 5
Please be advised that this role has been assessed as safety sensitive and pre-qualification alcohol and drug testing will be
required as a pre-condition to employment.
** What else you should know**

Location: Vancouver, British Columbia, Canada, V6B 5R3

any delays.

**Date Posted**:2024-08-19 **Closing Date**:2024-09-02

For internal use 51843690