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Data Entry/customer Service Agent- On-site Winnipeg

2 weeks ago

Winnipeg, Canada AnswerNet Full time

**Data Entry/Customer Service Agent (English)**
**Job Type: Full Time**
**Required Availability: Monday to Friday 7:30 am to 4:30 pm (Some Weekends)**
**Location: 550 Berry St, Winnipeg, MB**
**Salary: $17.00 Hourly**

**About AnswerNet**

AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.

**AnswerNet Offers Great Benefits**:

- Ongoing training and development to ensure your success
- Virtual paid training
- Paid time off
- Comprehensive benefits package (medical, vision and dental)
- Employee Assistance Program
- RRSP program options
- Short and Long-Term Disability options
- Internal career advancement opportunities

**Key Job Activities**:

- Sort and collate incoming and outgoing mail.
- Weigh mail to determine the correct postage.
- Time/date stamp all incoming/outgoing mail.
- Help customers complete change of address and mail hold forms, etc.
- Maintains database by entering new and updated customer and account information.
- Prepares source data for computer entry by compiling and sorting information.
- Establishes entry priorities.
- Ensuring appropriate turnaround time on all data entry
- Monitoring and updating existing data when required
- Retrieving data for team members upon request
- Maintains a working knowledge of client product, services and promotions
- Use fax and scanning machines.
- Client exports and deposits

**Requirements and skills**
- Experience with mail sorting and postage meter machines is a plus
- Good computer skills
- Well-organized, with sharp attention to detail
- Ability to work under pressure
- Strong typing skills; Knowledge of the touch-typing system is strongly preferred
- Good command of the English language, both oral and written, and customer service skills
- High school degree or equivalent