Complaints Analyst

6 days ago

Toronto, Canada Tata Consultancy Services Full time

**About TCS**

TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model (GNDM), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

**Skills and Responsibilities**:

- Solid understanding of Health Canada
- Medical Device and Drug regulations. Work Experience or knowledgeable with medical device product(s) and/or regulations.
- Coordinate the return process of complaint products including repackaging the returns per established guidelines and maintaining a records of each return and shipment Log. Communicate all essential return information to the Trade Compliance team, facilitate their processes for shipping the products to the global locations.
- Ensure timely shipment and routing of returns from the local operating company to the specified investigation sites.
- Medical Device and Drug regulations, manages individual complaints on various JJSV product lines, from opening to closing.
- Performs accurate and timely data entry in complaint handling database.
- Coordinates complaint investigations, including determining investigation strategies, as needed with internal and external resources.
- Communicates directly with JJSV customers regarding reported complaints and resolutions.
- Makes decisions related to reportability of product complaints and prepares/submits reports to regulatory authorities in timely manner.
- Support Canada region internal and external audits.
- Participate in weekly meetings with team and key stakeholders.
- Increase understanding of JJSV Canada organization - Gain exposure to Global Post-Market Surveillance operations and Regulatory Reporting.
- Opportunities to participate in activities including reviewing new/emerging regulations, audit readiness, continuous improvement opportunities, and other projects as needed.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource

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