Resident Engagement Worker

Employment Type: Full time

Schedule: Monday to Friday from 8:00 a.m. to 4:00 p.m.

Reporting to: Resident Program Supervisor

City: Calgary

Number of Positions to Fill: 1

RFR #: 1860

The Mustard Seed is committed to helping people who are homeless transition toward and maintain sustainable and healthy lifestyles. Permanent Supportive Housing at The Mustard Seed provides a safe and supportive environment to all residents. Reporting to the Resident Program Supervisor, the Resident Engagement Worker is responsible to ensure the physical, emotional, social, and spiritual well-being of the residents in our Permanent Supportive Housing program and work collaboratively with their support systems to encourage resident independence, community engagement and housing stability.

DUTIES AND RESPONSIBILITIES:

• Connect with a specified group of residents living in supportive housing on an on-going basis to assist in building the skills of daily living
• Support the working relationship between the resident and their support network
• Refer the resident back to their Case Worker whenever possible/necessary and ensure there are clear lines of communication with outside organizations who serve the residents
• Refer residents to The Mustard Seed services and collaborating with those services
• Provide information about community supports
• Document resident interactions, resident referrals, progress and any change in behaviour
• Complete 6-month reassessments and Resident Care Plans when necessary
• Complete incident reports and daily logs in a timely manner
• Welcome and support volunteers when necessary
• Cover Front Desk for patrols and breaks
• Host community events
• Engage in intentional interaction with residents to build rapport and foster community
• Abide by all Health & Safety protocols including completing a report for all incidents that occur, including near misses, in a timely manner
• Other duties as may be assigned

MINIMUM QUALIFICATIONS AND SKILLS

• Diploma or an undergraduate degree in related field
• Minimum of 1 year of experience working with marginalized individuals
• Strong communication skills and ability to work within a cross-functional team
• The ability to interact with a variety of individuals
• Strong administrative and computer skills
• Conflict resolution skills and ability to manage residents in crisis situations
• A passion to be part of ending homelessness in Alberta

WORKING CONDITIONS

• Moderate to significant physical effort required to successfully accomplish the essential job functions including but not limited to lifting, standing, walking, are required as part of this role
• Moderate to significant mental effort required to successfully accomplish the essential job functions including but not limited to providing information, resolving discrepancies, responding to highly intense situations
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive
• Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed's Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

COMPENSATION & BENEFITS

The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our careers page to see more job opportunities.