Facility Rentals Lead

**Organization Overview**

The Royal Canadian Mounted Police (RCMP) is one of Canada’s longest-standing institutions and is deeply embedded in the history and unfolding story of our country. The RCMP and its symbols - the “red serge”, Mounties on horseback, and the Musical Ride - have become icons of Canadian Heritage, familiar around the world. The RCMP Heritage Centre is a non-profit dedicated to telling these Canadian stories and history.

The RCMP Heritage Centre represents a rich space for historical preservation, exploration of perspectives, and the pursuit of reconciliation, and has become a major destination that celebrates the traditions and history of the RCMP. More recently, the RCMP Heritage Centre is embarking on an exciting new chapter of its own story by undergoing the process to become established as a national museum in Canada.

To prepare for the path ahead, the Centre is building a team today who is bold, passionate, collaborative, and up for the challenge as we take this journey together and deliver on a vision of discovery, exploration, reflection and reconciliation for all Canadians.

**Position Overview**

The Facility Rentals Lead plays a key role in creating the RCMP Heritage Centre as a sought after destination for events and special occasions. This position is ideal for an outgoing people-person who has experience in events and hospitality.

This position leads and executes all facility rentals at the RCMP Heritage Centre and supports the visitor services team on weekends by being a first point of contact. This person will represent the Centre to a wide array of clients and create meaningful events with an exceptional level of customer service. The position will be a motivated, friendly, and energetic teammate who likes to bring a client’s vision to life.

From birthday parties to weddings, to corporate retreats and more, you love hosting a great event.

**Duties and Responsibilities**
- Administers the RCMP Heritage Centre’s rental program including excellent client relations, completing all facility rentals requirements from first contact, contract signing and adjustments, floor plans, coordination with vendors, event day execution and final billing.
- Ensures that events flow seamlessly by following established procedures while ensuring the best guest experience possible.
- Plans and executes set up and tear down of event rentals.
- Act as a first point of contact for clients and lead them through the event rental process with excellent customer service.
- Manages rentals with attention to scheduling, equipment, food service, and security considerations.
- Greet customer during the event and lead the events team towards the events successful completion.
- Ensures billing accuracy and performs final invoice reviews with the clients prior to release of the final invoice.
- Lead customer site inspections before and after events; perform all pre and post event meetings with our clients to review their needs and ensure they are met.
- Responds to rental inquiries, fielding all incoming calls, questions, and requests regarding facility rentals.
- Shows facility rental spaces to potential clients.
- Collaborates with the Building Operations and Visitor Experience teams to establish appropriate setups and custodial services to meet the needs of events.
- Leads the design of event setup requests and coordinates setups/breakdowns with designated personnel to ensure events are safe and executed according to risk management and safety codes.
- Maintains inventory of the RCMPHC’s hospitality-related equipment and supplies.
- Coordinates A/V support requirements with designated staff.
- In collaboration with designated staff, actively markets the RCMPHC as a venue for events, developing a variety of opportunities to promote the RCMPHC’s rental program.
- Creates and maintains client database.
- Supports the visitor experience team at the front desk and in the gift shop when needed.
- Collaborates with local and regional organizations developing opportunities to expand the RCMPHC’s customer base and increase revenue.
- Other duties as assigned to achieve the smooth operation of the museum.

**Qualifications**:

- Must be willing and able to work evenings and weekends.
- Bilingual fluency (English/French) is considered a strong asset.
- Previous hospitality or sales experience is considered a strong asset.
- A/V experience is considered a strong asset.
- At least one year related experience in event coordination, hospitality, and/or facility rentals.
- Serve it Right certification is considered an asset.
- Ability to lift, stack, move, set-up and tear down rental equipment and furniture.
- Exceptional team skills and a commitment to maintaining a positive, collaborative respectful work environment are essential qualifications.
- Must have experience and comfort with the Microsoft suite (Outlook, Word, Excel, PowerPoint).
- Previous experience in the non-profit or cultural secto