Service Technician I

**Panasonic Canada Inc.**

For over 100 years, Panasonic has been committed to enhancing the well-being of people, communities, and society. Our technologies and solutions have been developed with one aim in mind: to enrich our lives and make life better - simpler, healthier, safer, more enjoyable, and more sustainable. Panasonic Canada Inc. (PCI) is a leading technology provider to businesses, government agencies and consumers across the region. The company leverages its strengths in Living Spaces, Immersive Entertainment, Sustainable Energy, Automated Supply Chains and Connected Solutions to provide lifestyle solutions to consumers as well as secure and resilient integrated solutions for B2B and B2G customers. We are proud to be recognized as one of **Greater Toronto’s Top Employers** for 2020, 2021 and 2022. Come join our journey.

**What Panasonic Canada Inc. Offers**:

- Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
- Panasonic Retirement Pension Plan (RPP/DCPP)
- Group Retirement Savings Plan (RSP)
- Generous Parental Leave Top Up
- Education Assistance Program/ Tuition Reimbursement
- Employee Purchase Program
- Employee & Family Assistance Program (EFAP)
- Competitive Rates on Home and Auto Insurance
- Employee Volunteer Program - Paid Time Off for Volunteer Days

**Service Technician I**:
Services and support a range of products sold/distributed for assigned product categories. Provides service and support to internal customers handling repairs of sales samples for resale or demonstration purposes and external customers direct to industrial end-users.

**Please note this is a full-time opportunity.**

**The position is 100% from office. Office based work will be performed out of our Ambler Drive location.**

**Responsibilities**

1. **Technical Repair**: Repairs products from assigned product lines within quality standards and standardized timeframes to minimize repeat repair. Provides repair update to management on daily assignments. Troubleshoots and identifies the warranty and non-warranty components of the repair. Provides customers with written estimates to ease communication related to non-warranty repair. Successfully completes required training seminars as instructed by Management team.

3. **Reporting**:Collects information on frequently repaired units and notifies management regarding frequently occurring problems. Communicate with MEBD factory representatives and prepare reports summarizing repair diagnoses, product technical quality issues.

4. **Q/C and Other**: Performs Q/C check of customer returned or refurbished product. Performs various other related miscellaneous duties as required by Management on a day-to-day basis.
- 2-year Community College Electronic Technician or 3-year Community College Electronic Technologist or equivalent with a minimum of 2 years work experience professional projector and professional ENG or PTZ cameras.
- Basic microprocessor hardware / software theory. Good knowledge of various OS - Windows, platforms and MS Office suite.
- A+ network certification and asset. Knowledge of Salesforce an asset but will train. Good keyboard skills.
- Able to safely and accurately use tools and instruments supplied such as volt meters, oscilloscope, high voltage probes, Color meter, Signal Generator and a variety of diagnostic software associated with testing products and soldering tools.
- Ability to diagnose and repair products to modular level. Some board level repair required.
- Must maintain good workflow of repairs. Problem solving is predominantly routine with clearly defined procedures and alternatives in repairing products/equipment.
- Repair requirements involve entry level knowledge of a defined product base.
- Good communication skills required when discussing repair solutions with end users - must be able to articulate cause of problem, remedy and cost in easy-to-understand terms using tact and diplomacy.
- Timely communication is required when communicating with customers for follow ups and estimates.
- Must have good team approach, work closely with other in order to achieve department goals. Must have excellent time management skills, work on multiple work orders, track pending estimates, follow up with customers.
- Bilingual French / English an asset.

**How to Apply**

**Diversity, Equity, and Inclusion at Panasonic Canada Inc.**

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees

**AODA Policy**

Panasonic Canada Inc. has an accommodation process in place and provides acc