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Front Office Manager

2 weeks ago

Aurora, Canada Evolution Gymnastics Aurora Full time

At Evolution Gymnastics Aurora, we’re not just flipping and tumbling, we’re building confidence, character, and community. Our recreational and competitive gymnastics programs help kids thrive in a fun, safe, and energetic environment. We’re looking for someone who is highly organized, people-focused and proactive.

This role is perfect for someone who loves wearing many hats - from front desk operations and customer service to social media and supervising a small team.

**Job Summary**:

- **Key Responsibilities**:_

**Front Desk & Customer Service**
- Greet families and athletes warmly and professionally
- Assist with registrations, class changes, and waitlists
- Support parent questions and coach communication

**Billing & Admin**
- Monitor overdue accounts and follow up with families
- Maintain clean, organized digital and paper records
- Process payments, refunds, and credits
- Track and reorder supplies as needed

**Marketing & Social Media**
- Create and schedule engaging social media content (Instagram, Facebook, etc.)
- Capture photos and videos to showcase the gym’s programs
- Help promote programs, camps, special events, and session launches
- Brainstorm fun ideas to connect with current and new families

**Staff Support & Supervision**
- Support with onboarding, training, and scheduling front desk staff
- Supervise front desk team and ensure professional, consistent service
- Help maintain clear procedures and coverage during open hours
- Assist with hiring and performance feedback as needed

**Qualifications**:

- Strong communication and people skills
- Excellent organizational and multitasking abilities
- Previous experience in customer service, office admin, or front desk work
- Bonus: experience supervising or training staff
- Bonus: experience using gymnastics software iClassPro

**Hours & Availability**:

- You will work approx 12-15 hours per week; must be available 2-3 weekdays (4pm-830pm) and Saturday or Sunday morning (830am-1pm)
- Some flexibility required for gym events, camps, and launches

**Why You’ll Love Working Here**:

- Fun, high-energy environment with amazing kids and families
- Supportive team that values communication, positivity, and teamwork
- Opportunities to grow your skills in marketing, leadership, and business operations
- Be a key part of helping kids build confidence and find their place in sport

**How to Apply**:
Please submit your resume and a short message telling us why you’d be a great fit. We’re excited to meet someone who wants to grow with us

**Job Type**: Part-time

Pay: From $18.00 per hour

Expected hours: 12 - 15 per week

**Benefits**:

- Casual dress
- Company events
- On-site gym
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Expected start date: 2025-08-11