Customer Care Representative
7 days ago
**Posting: Bilingual Customer Care Representative** **Where YOU work, makes a difference**.** Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and _thrive_. **Are YOU our next Customer Care Representative?** **Why Dynacare is an amazing place for YOU**: - Join an award-winning "Top Employer" with meaningful and impactful career opportunities - Access a health and wellness benefits program that supports you and your loved ones - Grow and thrive with a dynamic, successful company through internal mobility opportunities - Invest in your future through RRSP match benefits and an employee stock purchase program - Experience a collaborative, diverse workforce that prioritizes dignity and respect for all **Status-**Permanent Full time **Shift-**Monday to Friday 9-5 EST **Work Style-**Remote **Discipline-**DIS **Number of positions available**-1 **Start Date**-ASAP **Deadline for internal applicants**: - Monday, July 14, 2025, at 5 PM EST **WHAT YOU WILL BE DOING** Assist with order fulfillment and service appointments by working with operations teams, independent contractors, & 3rd party service providers, including the ordering of any additional records. Provide support to internal and external customers, employees, cross functional teams, carriers & advisors, independent contractors, with any extra steps/documents/approvals required to ensure progress towards timely order completion. Monitor trends and take ownership of complaints to ensure proper & full resolution / follow-up. Capture all call and Customer information with every interaction. Follow SOPs for each LOB to ensure compliance to practices and to any customized practices per Insurance carriers, as per service agreement, and with any third-party service providers assisting with order completion. Manage timely handling of pending files that need to go on Hold, are on Hold, or need to be cancelled. Any other tasks as assigned by Manager / Team Lead You will also be working with the following internal/external stakeholders **Internal** - Business development representatives - Operations representatives (all team members in Operations teams, including Managers & Team leads. etc.) **External** - Insurance Carriers (and their representatives) - Insurance Brokers, Advisors, MGA’s - Insurance applicants - 3rd party service providers - Independent contractors - All of these interactions are related to assisting with customer orders/ inquiries/ and support, & assisting operations with order fulfillment, leading to the completion or cancellation of an insurance service request **EDUCATION and EXPERIENCE** - Post Secondary Degree / diploma preferred (or related, pertinent experience) - Bilingual (French and English) (spoken & written) for Quebec is mandatory, asset for rest of Canada - Minimum 1 year: customer service experience in Contact Centre or Industry experience
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