Solutions Consultant 1

About Symcor

Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way.

The Opportunity

The Enterprise Solutions Consultant I role provides technology consulting services on new and existing products and services to internal clients in order to drive growth initiatives and to help meet targets. This accountability includes end-to-end ownership of exploring, defining, and validating IT solutions for Symcor’s investment portfolio in direct alignment with the needs of IT’s business partners, with a focus on (but not limited to) product strategy, operational impacts, and all new business opportunities for assigned lines of service.
This role is truly hybrid and doesn’t require any mandatory in office days but we request that the applicant be able to travel to the site for company and team events.

**About The Role**:

- Create and deliver Solution Overview, Process Flow, Presentations, etc.
- Define/create business solution (in the form of Solution overview, process flow chart, client demos, etc.)
- Provide business solutions and solution oriented consulting to change intake teams in order to assist with responses to change requests (both internal and external), with a focus on existing Symcor products and capabilities.
- Constantly engage with architects and business partners to ensure the team is up to speed/involved with what is in flight including new future technology & business opportunities
- Product ideation, brainstorming, and high-level production solution building with and for the Product Owners to support the growth and stability of new or existing products. The Solution Consultant I will be accountable for opportunities ranging from small to medium in complexity.
- Seek opportunities to improve existing products for cost reduction, enhance operational excellence, etc.
- Build high level product solutions and own the end-to-end solution
- Develop customer empathy through customer interviews, pain point documentation, personas and journey maps.
- Provide Professional Services to Internal Symcor Clients to enable customer satisfaction and generate new revenues.
- Review material (if any) provided by the client, to understand issues/problems etc.
- Attend meetings to get in-depth knowledge of the environment and issues
- Analyze client issues and use design thinking principles to come up with proposed business solution
- Participate in design thinking sessions and share ideas

**What You Need To Succeed**:
**Education**:

- University or college degree in relevant discipline

**Experience**:

- 5-7 years of consulting experience, ideally as a Business Architect/Solutions Architect
- Experience working with and providing solutions for Corporate Applications (HR Systems, ERP’s, Finance Systems)

**Skill Requirements**:

- Technical skills relevant to function
- Experience working with methodologies (SDLC, Agile, ITIL, etc.)
- Exceptional communication and problem-solving abilities (dealing with the different levels of the organization)
- Good understanding of technologies and business practices related to financial services
- Good written and verbal communication skills as this role will involve speaking and presenting to senior level executives
- Industry and/or Line of business specific knowledge
- Knowledge of analytical techniques (Competitive & Benchmarking Analysis, Stakeholder Analysis, Cost Benefit Analysis, Gap Analysis, Feasibility Analysis, SWOT Analysis, etc.)

What’s In It For You

At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Opportunities to do challenging work and progressively take on greater accountabilities for growth.
- We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.