Product Advisor West Edmonton Mall

4 days ago

Edmonton, Canada Rocky Mountain Soap Company Full time

**Who we are**

At Rocky Mountain Soap we are passionate about everything natural. We have been formulating natural cosmetics in Canmore, Alberta for 23 years. The Rocky team is at the heart of what we do, and our team is growing. Not only do we make high quality products that are good for you and the planet, we want people that want to make a difference too. If you love a healthy planet, care about natural ingredients, and want to work in a growing and innovative environment, then Rocky is the right fit for you.

**The position**

The Product Advisor is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle.

**This is a part-time position working between 6-20 hours per week.**

**What you'll be doing**
- Receive weekly product orders which includes unpacking boxes, counting, restocking back rooms & store floor
- Perform weekly cycle counts to ensure inventory accuracy for loss prevention
- Manage and rotate stock as sell down happens in store
- Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
- Encourage, support, and share knowledge with team members to cultivate team spirit
- Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
- Share customer feedback and observations with the Store Leader to foster continuous improvement
- Address customer concerns and complaints readily and with intent
- Strive to drive revenue and performance metrics including revenue, ATV, and conversion
- Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
- Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience

**Does this sound like you?**
- You have proven success in offering extreme customer service in a retail setting
- You are a team player and a kind person
- You have a love for natural products and a desire to share your passion with your team and your customers
- You have an ability and passion to have fun, laugh and promote kindness
- You have a fearlessness to 'give it a go'

**What's in it for you?**
- The opportunity to earn additional monthly retail bonuses based on performance
- Significant product discounts and quarterly allowances
- Share in Rocky’s success - _The Great Game_ profit sharing program
- Access to a dedicated Rocky coach to help you optimize your potential
- The opportunity to participate in _Culture Club_ organized activities

**Application**

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