IT Scrum Master

**Want to be part of a team that's changing the way Canada travels?**

As Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of couch-bound Canadians.

Yes, we’re an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.

Flair Airlines is currently seeking a permanent, full-time **IT Scrum Master** to join our growing and ever-changing organization. The scrum master's responsibilities include ensuring that development team(s) follow scrum framework values and agile practices, setting and delivering timelines, motivating the teams to improve processes, facilitating meetings and decision-making processes, and eliminating team impediments.

To be successful as a scrum master, you should have a firm grasp of agile practices and the ability to effectively manage and build relationships. An outstanding scrum master should have excellent interpersonal, project management, and problem-solving skills.

**Primary Job Functions**:

- Using agile methodology values, principles, and practices to plan, manage, and deliver solutions.
- Training, mentoring and supporting scrum teams to follow agile values, principles, and practices.
- Determining and managing tasks, issues, risks, and action items.
- Scheduling and facilitating scrum events, meetings, and decision-making processes.
- Monitoring progress and performance and helping teams to make improvements.
- Planning and organizing demos and product/system testing.
- Ensuring the proper use of collaborative processes and removing impediments for the development team.
- Coordinate with ABB and 777 Partners on the best use of in-house vs outsourced resources
- Monitoring development progress and creating status reports of development work.
- Assisting with resource scheduling so that team members have the resources they need to complete their tasks.
- Scheduling stakeholder meetings and facilitating communication to gather requirements and build technical requirements from them.
- Organize backlogged items so they are ready for development.
- Assisting other IT teams as needed
- Perform other duties as assigned

**Secondary Job Functions**:

- Ability to facilitate a climate of cohesiveness, cooperation, and teamwork
- Ability to work autonomously
- Ability to adapt to new, different, or changing situations
- Ability to schedule activities and set priorities so deadlines are met, and goals accomplished
- Basic knowledge or interest in the airline industry a plus
- IT professional
- Passion for learning new technologies and process
- Schedule stakeholder meetings, document and generate reports
- Foster cross-team collaboration

**Qualifications and Education Requirements**:

- Bachelor's degree in computer science, information technology, or a relevant field preferred.
- Certified scrum master, SAFe preferred.
- 3+ years of experience as a scrum master or in a similar role.
- Working knowledge of agile methodology, techniques, and frameworks, such as Scrum or Kanban, to deliver solutions.
- Ability to build and maintain effective working relationships, demonstrate team-building skills, and model a customer-focused approach to dealing with internal and external stakeholders.
- Demonstrated effective interpersonal and communication skills working across all levels of the organization, both verbal and written.
- Ability to work in a high-stress, ever-changing work environment while managing multiple projects and prioritizing tasks and assignments
- Level-headedness, calmness, and the ability to think and respond appropriately in difficult situations
- Excellent organizational skills and a high level of attention to detail and accuracy
- Clear criminal record check and satisfactory employment references.
- Must be legally eligible to work in Canada.
- Previous airline technology experience is an asset.

**Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program, a defined contribution pension plan (matched contributions), and a staff travel program.**

**How to Apply**:
We look forward to meeting you at Flair Airlines