Route Service Manager

_Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch._

**be your best self**

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us

**Purpose of Job**:
To deliver batteries and provide exceptional customer service to a predetermined route of customers and dealers within your territory. Grow route sales through outrageous customer service, providing trustworthy advice and driving dealer retention.

**Job Components**:

- Deliver batteries and provide service each dealer on your route in a timely manner.
- Follow all Environmental Health and Safety rules and policies
- Establish, build and maintain good dealer relationships.
- Effectively manage consignment programs to help dealers increase sales and drive retention
- Complete documentation on a timely basis.
- Maintain the route by keeping displays clean and keeping dealer list up to date
- Work with dealer to optimize inventory and improve dealer performance
- Invoice all units that fail to last warranty period
- Rotate batteries to maintain quality product and service standards
- Collect and handle payments on account, which may include cash, checks and money orders
- Collect and return junk and/or used batteries.
- Load and unload truck

**Qualifications**:

- Depending on equipment that will be operated, proper Driver’s License endorsements are required. This position requires Class 5 with Air Brake Endorsement
- Maintain a clean driving record
- Prior driving and customer service experience highly desirable
- Good communication skills
- Ability to interact effectively with customers
- Strong customer service skills.
- High school diploma or GED equivalent
- Ability to read, write and compute basic math.

**Scope Data**:
Uses frequent independent judgment when making decisions

**Work Environment**:

- Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
- Specific vision abilities include close vision, depth perception and ability to adjust focus.
- Ability to regularly lift and/or move 50+ lbs. without assistance
- Exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals.

**Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.**
- Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training._
- Interstate Batteries expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sex, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interstate Batteries' employees to perform their expected job duties is absolutely not tolerated._

Pay: $24.00-$30.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Langley, BC V1M 4B4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- Delivery driver: 1 year (required)

Licence/Certification:

- Driver's license (required)
- Air Brake Endorsement (required)

Work Location: In person