Women's Support Partner- Part-time

**This position is an evening evening shift on Saturday & Sunday from 3:00 to 11:30pm.** **The role involves working in a domestic violence crisis shelter with a trauma-informed, client-centered approach, responding to urgent situations while collaborating with a multidisciplinary team. It requires emotional resilience due to frequent exposure to trauma and crisis, demanding adaptability and strong self-care practices.**

**WHAT WE OFFER**:

- Truly rewarding work; contribute to lasting, positive change for individuals and our community
- Flexible schedules and a hybrid work arrangement where possible to help our employees manage work and life
- A supportive team environment and opportunities for professional development
- Comprehensive benefits including an employee assistance plan
- Onsite fitness and childcare facilities
- Participate in ongoing opportunities for professional development

**WHAT YOU'LL DO**:

- Use principles of client-centered, trauma-informed care to provide support and crisis intervention for women and children shelter residents who have experienced violence and homelessness.
- Answer all calls on the 24-hour crisis line during shift, screen potential residents and support transition to another shelter or support if we cannot accommodate.
- Monitors security cameras and secure entrances to ensure safety and assists supportive housing tenants as needed.
- Conduct intake with residents, including risk assessment and safety planning.
- Provide move-in and move-out room checks with residents if moves occur during overnight shift.
- Build and maintain positive, supportive, non-judgmental, and respectful resident relations.
- Support and assist shelter residents with questions, concerns, hygiene supplies, cleaning supplies, bedding, food, and other needs as they arise.
- Provide information about and/or referrals to appropriate community agencies and resources.
- Maintain the safety and security of the shelter and report concerns to the organizational and/or facilities on-call, as well as property owner emergency line and the appropriate authorities if required.
- Ensures the privacy and confidentiality of all shelter residents by not confirming the identity of residents, and monitoring the admission of guests, visitors, vendors, contractors, and authorities as required.
- Communicate necessary resident information at shift at shift change to incoming staff.
- Maintain the cleanliness of the shelter through light housekeeping duties and ensuring spaces are hazard-free i.e. mopping, sweeping, disinfecting surfaces, salting icy areas, et cetera during each shift.
- Enter and maintain resident information in electronic and physical files.
- Completes nightly occupancy and firebox report during evening or overnight shifts.
- Review key worker case notes and service plans to ensure awareness of needs.
- Keeps accurate records and ensures data entry is completed on time and according to organizational and program standards.
- Completes data audits regularly to ensure data entry is accurate and fixes errors in a timely manner when requested by supervisor.
- Completes relevant pre and post scales and other data collection as required.
- Assists with general inventory of shelter materials and supplies and always ensures adequate levels of supplies and materials.
- Establishes and maintains positive working relationships and contributes to a culture of learning, equity, diversity, inclusion and psychologically safety.
- Maintains high standards of ethical work and demonstrates good judgment, respect, and professionalism in all interactions with employees, students, volunteers, and other stakeholders.
- Integrate diversity, equity, and inclusion principles into one’s role, work, and engagement with others, as aligned with YW Calgary’s values and Practice Framework.
- Share individual accountability to create and maintain inclusive and safe spaces and practices (physically and psychologically) that are open, transparent, and encourage accountability, advocacy, and mentorship.
- Understand and remain current with YW Calgary Health, Safety and Wellness policies, practices and protocols and ensure work is performed in alignment with YW’s culture.

**WHAT YOU'LL BRING**:

- Bachelor’s in social work or equivalent in the Human Services field. A combination of education and experience in other areas will be considered.
- Certification in First Aid/CPR, Mental Health First Aid, Applied Suicide Intervention Skills Training, Non-violent Crisis Intervention Training, Alberta Brain Story and/or
- Gender-based Violence are considered an asset.
- Certification and/or knowledge in anti-oppressive, trauma-informed, and inclusive practices.
- Experience working with women facing oppression, violence, mental health, and various other intersecting barriers, particularly in a crisis setting, is considered a strong asset.
- Demonstrated experience in systems navigation, case management, community development and partnersh