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Shop and Field Service Technician

3 weeks ago

Acheson, Canada Custom Truck One Source Full time

**Custom Truck One Source “CTOS”**11102 261 Street, Acheson, AB, T7X 6C7**

We are currently seeking a **Heavy-Duty Technician / Mechanic** to perform both in-shop service and field (road) service calls. You’ll start by working primarily in our shop, with the opportunity to expand into more field-based work as you gain experience with CTOS equipment and as demand for field service grows in the area.
- ** Journeyman Alberta Skilled Trades Ticket or Red Seal, Heavy Duty Truck**:

- Monday - Friday, 7:30am - 4:00pm. (overtime as needed)
- Perform preventive maintenance and repairs on utility trucks and equipment, including hydraulics, electrical systems, and diesel engines.
- CVIP (Commercial Vehicle Inspection Program) experience preferred.
- Travel as needed.
- Must hold a Class 5 valid driver’s Licenses. (Class 1 or 3 a plus)
- Company laptop, and phone, competitive pay, paid time off, extended healthcare, RRSP, DPSP and more.
- CTOS operates from over 40 locations across North America, 10,000 plus trucks in fleet, 2600 plus employees, we support customers in the utility, forestry, construction, oil & gas, and other heavy equipment industries.

**Essential Duties**:

- Reports to the Service Manager, who will provide a brief description of issues and supporting information related to the vehicle.
- Read and interpret equipment manuals and repair orders/instructions to perform required maintenance and service. (Must have the ability to utilize a laptop, etc. to be able to access needed information and perform diagnostic tests.)
- Performs work as outlined in work instructions set forth by Service Manager; efficiently, accurately, and in accordance with Custom Truck One Source standards.
- Diagnosis and repair of Utility Trucks and Equipment.
- Experience troubleshooting and repair of Utility trucks & Equipment including electrical and hydraulics.
- Inspect and services vehicles and make repairs and adjustments both at the service center and in the field.
- Verify work performed, road test vehicles, as necessary.
- Prepare inspection reports, repair orders (recording service time and parts costs) and timecards completely and accurately.
- Tag all warranty and core parts for return.
- Advises management immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
- Attends CTOS safety training and follows all safety requirements.
- Attend CTOS and factory-sponsored training classes.
- Understand and follow federal, province and local regulations such as those governing the disposal of hazardous waste.
- Communicate easily with customers and internal departments to ensure mínimal equipment downtime.
- Flexibility to travel beyond the area of coverage, based on business need.
- Work closely with the Service Manager to grow and improve customer satisfaction.
- Additional duties or responsibilities as designated by the Service Manager.

**Preferred Skills**:

- Electrical, schematic / blueprints, hydraulic, welding, and related experience
- Experience with Quick Serve, DTNA, or related diagnostic software.
- CVIP, ANSI, and Dielectric testing desired

**Basic Skills**:

- High School Diploma, provincially approved High School Equivalency, or GED
- Journeyman or Red Seal Heavy Equipment Technician - Off Road and/or On Road is desired.
- Basic computer skills with Microsoft office
- You must hold a valid driver’s license.
- You must have your own tools.
- Physical effort to move objects and tools; frequent stooping, bending, squatting, and kneeling and a high level of dexterity.