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Business Insights Analyst
4 weeks ago
**Marketing Statement**:
Join a company that has been a part of moving Metro Vancouver for over 35 years.
British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.
Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.
When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.
Come explore what makes us one of BC’s Top Employers
**Responsibilities**:
PRIMARY PURPOSE
Develops, coordinates and maintains performance measures across the organization to ensure alignment with corporate
goals and objectives. Prepares a variety of analyses and reports to provide accurate and up-to-date information to the
management team.
Develops and maintains end-to-end data and analytics solutions to meet BCRTC’s business needs and support data-driven decision-making strategies. This includes identifying analytical goals and objectives through stakeholder engagement, developing data collection solutions, creating automated Extract-Transform-Load (ETL) processes, generating meaningful performance insights, and communicating analytical insights to various stakeholders through data visualization tools and data storytelling.
KEY ACCOUNTABILITIES
Performance Measures & Continuous Improvement:
Collaborates with departments to explore data requirements and works with relevant managers/supervisors to develop business performance tracking and analytical solutions across all functions. Engages with relevant stakeholders in requirements gathering, data tracking, report design, delivery and sustainment.
Investigates and analyzes statistics and underlying causes and trends of business performance. Prepares periodic reports indicating business performance compared to targets and the previous year(s), and rationale for variances. Supports all corporate KPI reporting activities for various levels of management, BCRTC Board of Directors, and TransLink.
Establishes and maintains data collection, verification, and reporting processes which ensures timeliness, accuracy, and completeness of the analytical insights. Ensures solutions are reliable and comply with company’s standards, policies, processes, regulatory and other related requirements.
Leverages available benchmarking resources for best practices and provides comparable performance measures from other transit agencies and business enterprises to the concerned stakeholders towards informed decision making. Participates in annual benchmarking KPI data submission activities.
Supports corporate data & insights-driven initiatives and business planning activities as needed, e.g. Annual Performance Target Setting, Data Quality Improvement, Data Value Creation Initiatives and Data Management framework.
Supports the design, implementation, and maintenance of pipelines for data integration and ETL/ELT on modern data platforms such as Microsoft Azure Synapse, Fabric, and PowerBI.
Supports the manager to produce reports and statistical analyses for targeted areas in response to requests from media, Freedom of Information requests, Executive team, BCRTC management and supervisors.
Business Intelligence & Analytics (BI&A) Services:
Provides analytical services as requested from leaders across the organization on divisional and departmental level BI&A reporting, business process digitization and automation. Ensures end users have the information needed to manage their business performance to support a culture of continuous improvement.
Designs, implements, and maintains end-to-end analytical solutions for BCRTC internal clients using modern BI platforms such as Microsoft Azure Synapse, Fabric, PowerApp, PowerAutomate, and Power BI. Ensures designed solutions are fit for purpose, cost-effective, align with standards, policies and support ongoing data & insights-driven initiatives within BCRTC. Ensures that solutions are reusable and scalable following best practices, balancing immediate short-term and long-term benefits.
Processes sensitive workforce data and develops relevant BI solutions according to enterprise policies and guidelines. Supports the completion of requisite Privacy Impact Assessment (PIA) complet
