Maintenance Technician

locations- Toronto, ON- time type- Full time- posted on- Posted Today- job requisition id- JR102778- Founded in 1988, and headquartered in Toronto, Tricon Residential is one of North America’s preeminent rental housing providers.
- Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living - Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit:
- Tricon Residential Toronto- Job Description

The Maintenance Technician, reporting to the Maintenance Manager, is a professional with a practical mind and attention to detail. The role is responsible for ensuring maintenance repairs are completed on a timely basis to ensure resident satisfaction and safety is in alignment with procedures and service level agreements.
- Customer Service
- Act with integrity and demonstrate support for our core values
- Maintain an overall focus on enhancing the resident experience
- Communicate with residents on the status of maintenance repairs, in a timely, courteous and professional manner
- Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and vendors
- Provide exceptional customer service when interacting with residents and vendors Courteous and prompt communication with team members and management- Maintenance- Respond to service requests in a professional and timely manner
- Perform general and specialized maintenance requests which can include but is not limited to the following: minor plumbing, electrical, HVAC, carpentry, and renovation (drywall, painting, flooring, and/or cabinetry) repairs
- Ensure maintenance repairs are completed on a timely basis to ensure resident satisfaction and safety (within 24 hours)
- Take initiative to correct deficiencies, as necessary
- Respond to after-hours calls when on call
- Ensure proper workflow for all maintenance work orders are completed
- Maintain a clean work environment
- Monitor external contractor progress
- Utilize technology to accurately drive productivity and continuous improvement for maintenance service delivery
- Complete maintenance logs and ensure accuracy and compliance to company policy
- Other duties as required
- Health & Safety- Ensure all vendors and contractors comply with the established health and safety legislation and policy, and immediately address any infractions, hazardous conditions, or damaged equipment
- Follow prescribed Personal Protective Equipment (PPE), health and safety regulations and procedures in compliance with Ministry of Labour laws
- Ensure compliance with all legislation, including but not limited to, the Residential Tenancies Act, Employment Standards Act, Fire Code, and Ontario’s Occupational Health and Safety Act
- Administration and Reporting- Document and report all maintenance work order records electronically via Mobile Doorman in a timely manner
- detail work completion or if outside contractor work is required to complete the maintenance work order
- Qualifications:

- High school diploma required, College diploma or trades certification in relevant field preferred.
- Skilled in repair and maintenance of building systems, including, but not limited to minor plumbing, electrical, mechanical, HVAC and miscellaneous renovation repairs.
- Self-starter with high degree of initiative, agility, flexibility, and professionalism.
- Exceptional communication (written and verbal) and interpersonal relationship skills.
- Intermediate level knowledge of MS Office and basic knowledge of Yardi an asset.
- Ability to work with a diverse group of people and interests while being culturally aware.
- Ability to work flexible hours, including on call.
- Minimum Requirements:

- High school diploma required, College diploma or trades certification in relevant field preferred
- Skilled in repair and maintenance of building systems, including, but not limited to minor plumbing, electrical, mechanical, HVAC and miscellaneous renovation repairs.
- Tricon Residential Inc. is an owner, operator and developer of a portfolio of approximately 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development p