Front Desk Representative

21 hours ago

Oakville, Canada Chicken N' Dough Express Full time

**Overview**
We are seeing an enthusiastic and passionate individual to join our team as a front desk representative / Cashier role, This role is perfect for someone who thrives on providing exceptional customer service, enjoys engaging with people, and has a knack for multitasking in a fast paced environment.

Located in heart of Oakville Ontario, our restaurant operating hours are as follows:
Sunday to Thursday : 11am - 11pm

Friday & Saturday: 11am - Midnight
- **NOTE**:_Please include your daily availability along with your resume._

Below are the key skills and responsibilities that are required for this role.

**Responsibilities**:
**1. Customer Service**:

- Greet customers warmly as they enter the restaurant.
- Take customer orders accurately at the counter.
- Answer questions about the menu, promotions, and ingredients.
- Address customer complaints or issues and escalate to a manager if necessary.

**2. Order Processing**:

- Input orders into the Point of Sale (POS) system quickly and accurately.
- Ensure proper communication with the kitchen staff to prepare orders promptly.
- Pack orders for dine-in, takeout, or delivery, ensuring accuracy.

**3. Cash Handling**:

- Process payments using cash, credit/debit cards, or digital payment methods.
- Handle refunds, discounts, and promotions as needed.
- Balance the cash register at the start and end of shifts.

**4. Operational Support**:

- Maintain cleanliness and organization of the front desk and dining area.
- Restock items such as napkins, condiments, pop fridge and utensils.
- Support colleagues during peak hours or busy shifts.

**5. Back of House Duties**:

- Assist in food prep and basic kitchen tasks (e.g. chopping, assembling orders etc.)
- Support cooks during busy service hours
- Monitor stock levels and help with inventory organization
- Ensure the kitchen area is clean and complies with food safety standards.

**Key Skills**:

- Customer Service Skills: Friendly, approachable, and professional demeanor.
- Attention to Detail: Ensuring order accuracy and handling cash responsibly.
- Time Management: Working efficiently during busy times.
- Basic Math Skills: Calculating totals, giving correct change, and balancing the register.
- Communication Skills: Clear verbal communication with customers and team members.
- Teamwork: Collaborating effectively with kitchen and floor staff.
- Adaptability: Remaining calm under pressure and handling multiple tasks.

**Work Environment**
- Fast-paced and customer-facing.
- Standing for long periods.
- Handling high volumes of customers during meal rushes.

This role is an excellent opportunity to build customer service, multitasking, and teamwork skills, which are valuable in many industries. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests

**Job Type**: Part-time

Pay: $17.20-$18.00 per hour

Expected hours: 18 - 35 per week

**Benefits**:

- Flexible schedule
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Shift:

- Afternoon shift
- Day shift
- Evening shift

Work days:

- Every Weekend
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Fluent English (required)

Work Location: In person

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