Front Desk Representative

Are you passionate about making a difference in the lives of animals and people? The Oakville & Milton Humane Society is seeking a Full-Time Front Desk Representative to be the welcoming face of our organization.

The Oakville & Milton Humane Society (OMHS) is a dedicated non-profit organization focused on enhancing the lives of animals and connecting caring communities in Oakville and Milton. We provide shelter, care, and a range of support services for approximately 2500 animals, while promoting responsible pet ownership through education. With values rooted in compassion, progressiveness, and community engagement, our strategic plan aims to invest in our people and build a sustainable future.

**Responsibilities**:

- Greet and welcome guests when they enter the shelter
- Manage incoming calls and customer service inquiries; forwarding to the appropriate areas as required
- Provide backup to the Administrative Officer answering inquires from the public as they pertain to wildlife, domestic animals, and by-law & cruelty complaints
- Manage customer complaints and provide appropriate solutions in a timely manner
- Keep the front desk tidy with all necessary materials (pens, forms, paper, etc.)
- Responsible for processing payments on the POS system as they come in as they pertain to donations, license payments, and other fees associated with the operations of the shelter, etc.
- Taking lost pet reports from members of the public
- Handle the intake of deceased pets from the public for cremations services
- Processing the documentation as it pertains to cremations and helping with receiving the body
- Receiving animals that are stray or surrendered from members of the public, completing and processing the appropriate documentation
- Intaking stray and surrendered animals and injured wildlife
- Accepting Adoption Applications for animals that are available
- Selling of dog licenses and ensuring correct information
- Be accountable for and balance the register at the end of each shift
- Monitor the cleanliness of the lobby throughout the day, tidying as necessary
- Work closely with the other departments in the shelter to provide excellent customer service
- Training on other Customer Care duties
- Administrative duties as required, filing, photocopying, sorting, etc.

**Qualifications and Experience**:

- Education: High School diploma and/or College as applicable
- Previous experience working within a customer service environment
- Experience working directly with animals an asset
- Proficient with Microsoft Office Suite of products
- Clear Criminal Background Check
- Must be reliable; ability to work all shifts, including weekends, and overtime as required
- Excellent organizational and time management skills are required
- Demonstrated ability to foster and maintain good public relations and customer service with the general public
- Excellent written & oral communication/interpersonal skills
- Ability to work within a team environment that can be fast paced and demanding
- Demonstrated diplomacy, tact and discretion
- Flexible and adaptable approach to changing situations
- A demonstrated compassion towards people as well as animals
- Demonstrated ability to work with diverse groups of people

**Job Types**: Full-time, Permanent

Pay: $39,000 per year + Competitive Benefits Package

Schedule: 75 hours biweekly - Monday to Friday 9:45am - 6:15pm

**Job Types**: Full-time, Permanent

Pay: $20.00 per hour

Ability to commute/relocate:

- Oakville, ON L6J 7S8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person