Desktop Support Supervisor

3 days ago

Toronto, Canada TEK Group Full time

**Summary**:

- Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

**Major Job Duties**:

- Test and image desktops and laptops.
- Maintain, analyse, and troubleshoot, software and computer peripherals.
- Ability to setup, configure and add all hardware.
- Assist Corporate Desk Side Support technicians with large IMAC?s.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Provide technical support to end users via telephone.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes.
- Assist coworkers in resolution of end users? technical issues.
- Assist coworkers in the execution of established processes and escalations.
- Test, image and clean PC? s, laptop, monitors, printers, and other related hardware.

**Education/Experience**:

- High School Diploma or GED required. 2 to 4 years of hands-on technical knowledge of laptop and desktop design and software installation required.

**Skills and Competencies**:

- Familiar with standard concepts, practices, and procedures within a particular field.
- Relies on limited experience and judgment to plan and accomplish goals.
- Possess 1 to 2 years' experience in a break/fix environment.
- Able to lift and palletize heavy equipment. (PC? s, monitors, printers.)
- Strong verbal and written communication skills.
- A certain degree of creativity and latitude is required.

**Job Type**: Permanent

**Salary**: $22.00-$26.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Desktop support: 8 years (preferred)
- Supervising: 6 years (preferred)
- Network installation: 7 years (preferred)
- Software troubleshooting: 7 years (preferred)
- Active Directory: 7 years (preferred)
- Break-Fix: 6 years (preferred)
- image laptop: 8 years (preferred)
- testing desktop: 6 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: On the road

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