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Customer Care Co-ordinator

2 weeks ago

Shelburne, Canada Ice River Sustainable Solutions Full time

Ice River Sustainable Solutions **Customer Care Coordinator (Order Management)** at our **Shelburne, Ontario **Location.

**Customer Care Coordinator (Order Management) **Role & Responsibilities**:

- Day to day order management for a group of customers from receipt to invoicing
- Ensure that customer Purchase Orders received are compliant for price agreements, quantity agreements and handle daily issues inclusive but not limited to PO discrepancies, refused loads, new SKU’s, UPC codes, ordering pattern, duplicate PO’s
- Primary point of contact with customers in regard to daily orders
- Developing Customer Insight and strong customer relationships
- Represent the organization daily through customer contact and relationship-building
- Monitor customer accounts daily to proactively avoid customer issues.
- Gather information for measurement, analysis and reporting
- Demonstrating active participation in alignment meetings with Demand Supply Planning team
- Collaborate with internal departments to drive proactive solutions
- Perform all other duties as assigned.
- After hours and weekend on-call rotation to handle any issues that arise during those times

What **you should bring **to this position**:

- A minimum of 3 years of experience in a customer service/order management position _in a vendor environment_
- Excellent interpersonal skills and ability to work in a Team cross-functional environment
- Multi-tasking, problem solving and high attention to detail
- Self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.
- Must be detail oriented
- Previous experience in Supply Chain an asset
- Analytical skills, dependability, adaptability and initiative are essential
- Able to view problems in a positive way and propose solutions
- Advanced Excel skills and MS Word, minimum of 5 years
- Experience in SAP & ERP preferred.
- Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees

Please let Ice River Sustainable Solutions know if you require accommodation during the hiring and selection process and we will work with you to make appropriate arrangements. Ice River Sustainable Solutions is an Equal Opportunity Employer.

H2

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- On call

Ability to commute/relocate:

- Shelburne, ON L9V3N5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service in a manufacturing setting: 3 years (preferred)
- Microsoft Excell: 5 years (preferred)
- SAP or ERP: 3 years (preferred)

Work Location: Hybrid remote in Shelburne, ON L9V3N5