Utility Billing and Collections Clerk

Why Guelph:
**What we offer**

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

- Paid vacation days, increasing with years of service
- Paid personal days;
- Hybrid and flexible work arrangements;
- Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
- Extended health and dental benefits, including Health Care Spending Account;
- Employee and Family Assistance Program;
- Parental leave top up program;
- Learning and development opportunities including tuition assistance
- Employee recognition programs.

Position Overview:
**Key duties and responsibilities**
- Responsible for the setup and maintenance of all accounts for water, wastewater and stormwater billing.
- Perform tasks related to the accurate and timely billing of water accounts, including billing, analyzing billing exceptions, and assessing and resolving errors and exceptions.
- Process water, wastewater and stormwater billing, printing and mailing in line with billing schedules.
- Perform tasks related to the accurate and timely completion of all service orders related to the new water billing accounts
- Responsible for validating water meter reads, meter read scheduling, processing customer reads, resolving customer access issues, updating account and billing information, and performing validation and variance activities.
- Perform tasks for final billing, closed and terminated accounts based on ownership or account changes.
- Respond to customer billing inquiries, ensuring a high level of professionalism and in accordance with Municipality standards and requirements.
- Respond to customer inquiries, ensuring a high level of professionalism per City standards and requirements, in line with procedures and policies.
- Process payments through all payment channels.
- Process and update the pre-authorized payments plans to include initial enrolment, changes, cancellations, payment amounts, timely resolution of discrepancies and transmittal of data file to bank.
- Set up and process payment arrangements plans and review to ensure account holder compliance.
- Responsible for resolving payment issues, research to find solutions and process customer refunds and adjustments as required.
- Perform activities related to customer collections for water accounts, including late penalties, past due reminder notices, final notices, arrears letters, transfer to property tax accounts and collections/payment telephone calls
- Perform system testing to ensure data accuracy, process alignment, and compliance with Billing System updates\upgrades and new services.
- Research returned bills to determine correct mailing addresses using various online sources and noting accounts.
- Other duties as assigned.

**Qualifications and requirements**
- Familiarity with any water billing compliance requirements and regulation.
- Understanding and experience with reconciliations and balancing daily transactions.
- Ability to make quick, accurate decisions with mínimal supervision supporting procedures.
- Must possess a good understanding of relevant accounting practices and principles.
- Strong mathematical skills, aptitude for figures, thoroughness and attention to detail and accuracy are critical to this position.
- Demonstrated ability to be a team player, establish effective working relationships with co-workers and a diverse group of stakeholders.
- Must exhibit strong customer service skills with the ability to respond to customers confidentially in a professional and courteous manner.
- Demonstrated ability to communicate clearly and effectively both orally and in writing.
- Must be well organized, able to prioritize work and meet inflexible deadlines in a demanding environment.
- Intermediate skills in Microsoft Office (Word, Excel and Outlook).
- Experience with Central Square (Naviline), Amanda, JD Edwards, would be an asset.
- Municipal Tax Administration Program through OMTRA, completion or willingness to complete.
- CMRP or CMTP designation from OMTRA is an asset

**Hours of work**
35 hours per week, Monday to Friday, between the hours of 8:30 a.m and 4:30 p.m. This position is eligible for hybrid and flexible work arrangement options (as per current corporate policy).

**Pay/Salary**
CUPE 973 Grade 6: $27.61 - $33.90 per hour

**How to apply