Utility Billing and Collections Clerk

Why Guelph:
**What we offer**

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

- Paid vacation days, increasing with years of service
- Paid personal days;
- Hybrid and flexible work arrangements;
- Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
- Extended health and dental benefits, including Health Care Spending Account;
- Employee and Family Assistance Program;
- Parental leave top up program;
- Learning and development opportunities including tuition assistance
- Employee recognition programs.

Position Overview:
**Key duties and responsibilities**
- Responsible for the setup and maintenance of all accounts for water, wastewater and stormwater billing.
- Perform tasks related to the accurate and timely billing of water accounts, including billing, analyzing billing exceptions, and assessing and resolving errors and exceptions.
- Process water, wastewater and stormwater billing, printing and mailing in line with billing schedules.
- Perform tasks related to the accurate and timely completion of all service orders related to the new water billing accounts
- Responsible for validating water meter reads, meter read scheduling, processing customer reads, resolving customer access issues, updating account and billing information, and performing validation and variance activities.
- Perform tasks for final billing, closed and terminated accounts based on ownership or account changes.
- Respond to customer billing inquiries, ensuring a high level of professionalism and in accordance with Municipality standards and requirements.
- Respond to customer inquiries, ensuring a high level of professionalism per City standards and requirements, in line with procedures and policies.
- Process payments through all payment channels.
- Process and update the pre-authorized payments plans to include initial enrolment, changes, cancellations, payment amounts, timely resolution of discrepancies and transmittal of data file to bank.
- Set up and process payment arrangements plans and review to ensure account holder compliance.
- Responsible for resolving payment issues, research to find solutions and process customer refunds and adjustments as required.
- Perform activities related to customer collections for water accounts, including late penalties, past due reminder notices, final notices, arrears letters, transfer to property tax accounts and collections/payment telephone calls
- Perform system testing to ensure data accuracy, process alignment, and compliance with Billing System updates\upgrades and new services.
- Research returned bills to determine correct mailing addresses using various online sources and noting accounts.
- Other duties as assigned.

**Qualifications and requirements**
- Experience with handling complex customer inquiries.
- Experience with utility billing and collections specifically in water, wastewater and stormwater will be considered an asset.
- Familiarity with water billing compliance requirements and regulations.
- Ability to perform reconciliations and balancing of daily transactions.
- Ability to make quick, accurate decisions with mínimal supervision or supporting procedures.
- Experience with Central Square (Naviline), Amanda, and JD Edwards, would be considered an asset.
- Must possess a good understanding of relevant accounting practices and principles.
- Excellent mathematical skills and an aptitude for figures, thoroughness and attention to detail and accuracy are critical to this position.
- Must possess intermediate computer skills with Microsoft Office (Word, Excel and Outlook).
- Excellent oral & written skills with the ability to communicate and establish effective working relationships with all levels of staff and stakeholders.
- Organizational skills with the ability to manage multiple tasks and prioritize work in a demanding environment while meeting inflexible deadlines.
- CMRP or CMTP designation from OMTRA is considered an asset.

**Hours of work**
35 hours per week, Monday to Friday, between the hours of 8:30 a.m and 4:30 p.m.

**Pay/Salary**
CUPE 973 Grade 6: $29.65 - $36.40 per hour

**How to apply