Service Advisor

3 days ago

Lacombe, Canada Gary Moe Chrysler Dodge Jeep Ram Full time

Responsibilities:

- Greet customers and provide excellent customer service throughout their visit
- Listen to customers' concerns and accurately document them
- Conduct vehicle inspections and identify necessary repairs or maintenance
- Provide detailed explanations of recommended services and associated costs
- Generate repair orders and communicate with technicians to ensure timely completion of work
- Upsell additional services or products based on customer needs
- Process payments and handle cash transactions
- Maintain accurate records of customer interactions and service history

**Experience**:

- Previous experience in an automotive sales/service customer service role
- Strong mechanical knowledge and understanding of automotive systems
- Ability to effectively communicate technical information to customers in a clear and understandable manner
- Experience handling cash transactions and basic accounting principles
- Familiarity with automotive repair processes and terminology is highly desirable
- PBS experience is an asset

**Skills**:

- Excellent interpersonal and communication skills
- Strong sales and upselling abilities
- Detail-oriented with the ability to multitask in a fast-paced environment
- Proficient in computer systems and software used for service scheduling and invoicing

As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our automotive service department. If you have a passion for cars, enjoy working with people, and have the skills necessary to excel in this role, we encourage you to apply.

Pay: $70,000.00-$100,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Lacombe, AB T4L 1A4: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Service Advisor: 1 year (required)

Work Location: In person

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