Support Counsellor Level I

**Support Counsellor Level I - Shakotihsnié:nenhs**:
Under the supervision of the Clinical Supervisor, Secondary Prevention, the Support Counsellor operates as part of a multi-disciplinary team and is responsible to provide appropriate support and counselling services to the clients of Kahnawà:ke Shakotiia’takehnhas Community Services.
- Department:

- Family Services, Support Services
- Duration:

- Indefinite full-time position, with a 6-month probationary period
- Salary:

- Starting at $33.68/hour
- Schedule:

- 35 hrs/week; must be willing to work flexible hours as necessary

**Description**:
Under the supervision of the Clinical Supervisor, Secondary Prevention, the Support Counsellor Level I operates as part of a multi-disciplinary team and is responsible to provide appropriate support and counselling services to the clients of Kahnawà:ke Shakotiia’takehnhas Community Services.

With general management supervision, independently applies learned skills and knowledge associated with the job family to complete diverse, moderately complex assignments within defined policy and according to objectives.

Conducts screening, assessments, and provides services options including referrals to internal/external programs. Develops service plans and addresses issues to achieve short
- and long-term goals of the individual.

Decisions are based on significant analysis & interpretation within policy. Modifies methods, techniques & procedures to achieve results. Has full autonomy to deliver predefined accountabilities. Technical output is trusted as accurate & sound.

**Responsibilities**:
Provides counselling services to clients:

- Conducts detailed, comprehensive family assessments, family genealogy, family background screenings and service plans.
- Provides short
- and long-term supportive counselling to individuals, families, youth and elderly, within potentially chronic, multi-problem families.
- Performs intensive, non-violent crisis interventions as needed for assigned cases, covering cases and emergency situations.
- Provides supportive counselling to single parents, parents and couples having difficulty.
- Intervenes and assists in crisis situations.
- Works with extended families in individual or group settings to provide/share information, discuss issues that impact on clients/families.
- Provides counselling to clients, as required (youth, couples, parents, groups, children, etc.).
- Brings innovative, creative, holistic and cultural approaches to service delivery by integrating traditional and conventional approaches to service delivery (presents information on various methods to clients - individual or group)
- Ensures outreach to family systems of clients.
- Develops service plans with client and Team Leader/Clinical Supervisor.
- Provides services in various locations (home of client, Longhouse, etc.).
- Assists clients with appointments (medical, psychological, legal, social assistance etc) and court dates, when deemed appropriate.
- Promotes and provides information to Tsi Niionkwarihotens (Our Ways).

Designs and arranges for service plans based on the assessments:

- Provides coverage to peer Case Workers during his/her absence for vacations, wellness or other periods.
- Performs the role of S5 Roster Worker on a daily rotational basis to provide emergency assistance for at-risk situations, which may involve providing coverage for Intake Services.
- Identifies and prioritizes issues to be addressed based on individual client needs.
- Formulates immediate and long-term goals.
- Develops and implements services within the Support Service programs or identifies resources which provide these services.
- Evaluates internal and external services in relation to best practices and appropriateness for continued use.

Performs screening and assessments for children, adolescents, adults, elderly, and couples and ensures follow-up:

- Develops service plans based with clients and Clinical Supervisor
- Referral for clients to appropriate services as needed.

Intervenes in crisis situations:

- Assists families in resolving conflict.
- Identifies the crisis which threatens to compromise or destroy the rehabilitation efforts, when they arise.
- Attempts to mitigate or resolve the immediate problem(s) and develops safety plans with the client.
- Uses negative or crisis events to enhance the treatment efforts.
- Acts as a roster worker to provide response during crisis situations involving addictions.
- Acts as a mediator, if required, within family situations when conflict resolutions will be attempted.
- Makes appropriate referrals to allow families the opportunity to resolve his/her conflicts.

Acts as the Case Manager when assigned:

- Manages the coordination of overall case duties when required for multi-disciplinary services.
- In collaboration with support personnel, participate and specific case meetings, such as Placement and Review Meetings, Case Conferences and Case Reviews with assigned case team.
-