Customer/order Desk Fulfillment Min 2 Yrs Wireless

2 days ago

North York, Canada WPCI Full time

**About us**:
WPCI specializes in smart phone and tablet solutions, technology consultation for hosted and managed solutions, corporate wireless account management, business land-line and Internet Solutions, and GPS services for personnel, vehicle and asset tracking.

**About the position**:
We are currently seeking a Customer Service / Order Fulfillment Associate to join our growing team to drive both individual and company success, to process orders for corporate clients. This role requires excellent attention to detail, a sense of urgency, the ability to manage multiple streams of information and projects, working in a high-volume environment with strong communication skills. Get more out of a career at Wireless Personal Communications by joining the team today

**Responsibilities**:

- Provide quality and efficient customer service to all customers
- Verify and execute order changes and cancellations received from customers
- Responsible to process corporate accounts F to ROI approved pricing
- Investigate and resolve issues concerning sales discrepancies including pricing or credit notes
- Follow up on outstanding customer requests
- Collaborate with Account Executives to respond to their day-to-day requests.
- Reviews, understands and able to maintain knowledge of company and market promotional elements
- Responds to all clients in a timely manner and in accordance to their service kevel agreement.
- Resolve client problems at early stages by anticipating potential issues before they occur and being resourceful
- Perform all other duties as assigned such as tracking and reporting
- This role will have access to sensitive areas of the company and to sensitive and confidential information. As such, this individual must be trustworthy and maintain a signed certificate of confidentiality on file.
- This role will report directly to Corporate Client Support Team Leader.

**Requirements**:

- College Diploma preferred with 2 years of customer service experience in a high call volume atmosphere is strongly preferred.
- Must be highly organized and detail oriented
- Expert on the Microsoft Office suite, especially Office and Excel, proficient in 10 key, keyboarding and typing skills a must.
- Outgoing with excellent interpersonal skills and communication skills including outstanding telephone presence.
- Proactive, problem solve and ability to manage ambiguous situations and provide a solution for the client
- Self-motivated, accountable approach combined with a strong sense of teamwork.
- Manage client relationships
- Flexible work hours, Monday - Friday in office, overtime may be required on a sporadic basis

**What we Offer**: Health, Dental, and Vision,

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$42,500.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

**Experience**:

- Customer service: 2 years (required)
- Order fulfillment: 2 years (required)

Work Location: In person

  • Order Fulfillment

    2 days ago

    North York, Canada WPCI Full time

    Job description: **About us**: WPCI specializes in smartphone and tablet solutions, technology consultation for hosted and managed solutions, corporate wireless account management, business landline and Internet Solutions, and GPS services for personnel, vehicle, and asset tracking. **About the position**: We are seeking an Order Desk Associate to join our...

  • Order Desk Associate

    7 days ago

    North York, Canada WPCI Full time

    **About us**: WPCI specializes in smartphone and tablet solutions, technology consultation for hosted and managed solutions, corporate wireless account management, business landline and Internet Solutions, and GPS services for personnel, vehicle, and asset tracking. **About the position**: We seek an **Order Desk Associate** to join our growing team, drive...

  • Customer Service and Order Desk Associate

    2 weeks ago

    North York, Canada WPCI Full time

    **About us**: WPCI specializes in smartphone and tablet solutions, technology consultation for hosted and managed solutions, corporate wireless account management, business landline and Internet Solutions, and GPS services for personnel, vehicle, and asset tracking. **About the position**: We are seeking an Order Desk Associate to join our growing team,...

  • Order Desk Administrator

    2 weeks ago

    North York, Canada Triple Touch Framing Inc. Full time

    Triple Touch Framing is a leading supplier in the custom picture framing industry, providing moulding, matting, and all the essentials to framers across Canada. We’re looking for a detail-oriented, customer-focused Order Desk Administrator to join our team. **Responsibilities**: Handle invoicing and ensure proper documentation for all...

  • Customer Service Coordinator

    2 weeks ago

    North York, Canada Wireless DNA Inc. Full time

    About Us Wireless DNA is an authorized exclusive Rogers and Fido dealer with over 20 years in the industry with an award-winning network of stores to bring the best and the latest in telecommunication technology. We have 27 different locations across the Greater Toronto area, including one at the Toronto Pearson airport. We are passionate about innovation...

  • Customer Service Associate

    4 days ago

    North York, Canada WPCI Full time

    **About us**: WPCI specializes in smartphone and tablet solutions, technology consultation for hosted and managed solutions, corporate wireless account management, business landline and Internet Solutions, and GPS services for personnel, vehicle, and asset tracking. **About the position**: We are seeking a Customer Service / Order Fulfillment Associate to...

  • Customer Service Representative

    2 weeks ago

    North York, Canada Wireless DNA Inc. Full time

    About Us Wireless DNA is an authorized exclusive Rogers and Fido dealer with over 20 years in the industry with an award-winning network of stores to bring the best and the latest in telecommunication technology. We have 27 different locations across the Greater Toronto area, including one at the Toronto Pearson airport. We are passionate about innovation...

  • Checking Desk Lead

    2 days ago

    North York, Canada CENTURA TILE Full time

    **Job Summary** **Duties** Double-check orders to ensure accuracy before they are processed and shipped. Greet customers and assist with inquiries in a friendly and professional manner. Answer calls from the order desk, providing information on order statuses, product availability, and general support. Distribute pick tickets to the warehouse picking...

  • Order Desk/ Administrative Assistant

    2 weeks ago

    North York, Canada Art Printing Company Full time

    A well established company located in the Victoria Park/Eglinton in Toronto is currently seeking a permanent, full time Order Desk/Administrative Assistant. - Manage front desk - Maintain professionalism and organization of front desk - Receive and process orders, Keep track of inventory and report to management - Answer telephone and relay telephone calls...

  • Order Desk/ Administrative Assistant

    2 weeks ago

    North York, Canada Art Printing Company Full time

    A well established company located in the Victoria Park/Eglinton in Toronto is currently seeking a permanent, full time Order Desk/Administrative Assistant. - Manage front desk - Maintain professionalism and organization of front desk - Receive and process orders, Keep track of inventory and report to management - Answer telephone and relay telephone calls...