Seasonal Guest Customer Service Representative

1 week ago

Mirabel, Canada CanaDream Inc Full time

We are Canada's leading RV company and we are looking for seasonal guest service agents to interact with international and local guests while showing them how their RV works.

**What’s in It for You**:
In addition to joining a dynamic and supportive team that focuses on staff well-being, you will receive a competitive wage, crew member discounts for RV travel, growth opportunities & comprehensive on-the-job training. We also provide a referral bonus to crew member who refer people to come and work with us. Our stations enjoy social events, and you will be welcomed in like family. Our stations all have free employee car parking.

**More About the station and role**:
It takes a special kind of person to do this job. Those most successful in this role are helpful, friendly, courteous, and excel at connecting and building rapport with diverse guests.

**Job Duties**:
You will be responsible for the following:

- Reviewing our reservation system throughout the day to add information or check Guests’ arrival and departure information
- Welcoming Guests to CanaDream with a friendly smile
- Completing check-in procedures and unit pickups according to established standards
- Presenting CanaDream’s Guest Guide in a positive manner
- Building a positive connection with Guests while showing them how the RVs work
- Conducting the interactive demonstration of the RVs
- Performing the Front-Line Inspections (quality control step) of the RVs before Guests pick up the RVs
- Providing accurate information to potential CanaDream Guests, creating quotes and completing reservations both in person and over the phone
- Providing local travel information to Guests picking up
- Resolving Guests’ complaints and process authorized refunds
- Notifying the RV Technicians or the PDI Technicians if damage has occurred, and repair or maintenance is required for the unit
- Assisting the Prep Department with cleaning when required
- Other duties as assigned

**Qualifications**:

- Must speak French
- Excellent, proven customer or guest service and communication skills
- Positive attitude
- Excellent problem-solving skills and strong attention to detail
- Previous experience working in a hotel or tourism-related business is an asset
- Must be able to work shifts, weekends and holidays

**Job Types**: Full-time, Seasonal

**Benefits**:

- Company events
- On-site parking
- Store discount

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (required)

Work Location: In person

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