Varsity Communities Community Ambassador

Come work with us We are seeking a customer facing, adaptable, high energy Community Ambassador at our Toronto student residence, with a passion for achieving customer satisfaction and making residents feel like they are at home The applicant must be highly motivated, reliable and carry a positive attitude at all times As a key member of the Varsity Communities Team, the Community Ambassador will strive to create a high level of resident and community satisfaction by providing our residents the total solutions to their various inquiries while maintaining a positive and professional attitude at all times.

**A Day in the Life**
- Research, create, and execute an Annual Community Experience plan identifying strategic goals, objectives, and responsibilities and evaluation for each year.
- Ensure the building maintains a high occupancy rate, generating and following through on leads to lease our available rooms.
- Maintain a social media presence at the property level; promoting events, creating blog posts, and maintaining engagement with our current residences.
- Act as the first point of contact for any community member, or resident looking to interact with Varsity Communities, requiring consistent adaptability in the varying queries this position receives.
- Maintain property and services by investigating and resolving resident inquiries, enforcing rules of occupancy, lease agreements, parking lease agreements, and coordinate repairs with the property technician team.
- Prepare and follow through with the monthly Accounts Receivable and N4 process.
- Prepare reports by collecting, analyzing, and summarizing data and trends.
- Maintain a presence in within the local community, ensuring the Varsity brand has a presence within the community at all times.
- Work collaboratively with the team to maintain full rental occupancy by; advertising the property, filling vacancies, conducting tours, drafting lease documentation, negotiating lease agreements, and enforcing lease terms.
- Maintain a professional presentation each day as the first point of contact for Varsity Communities.
- Ensure to pause and greet all recognized residents within conversation distance.
- Building and maintaining healthy professional and friendly relationships with all residents within the community.

**Skills and Requirements**:

- Experience with customer facing positions, hosting positions, hospitality roles, or administrative assistant roles.
- A degree or diploma in business, hospitality or marketing related field is considered to be an asset.
- Any experience working with property management associations is considered to be an asset.
- Highly skilled on various computer programs to organize business information.
- Highly adaptable to the wide array of requests that may come through this position.
- Flexible, self-motivated, with an ability to make quick and informed decisions.
- Must be a strong-willed, persistent individual who can listen and effectively respond to resident concerns.
- Ability to work independently or in teams in a fast-paced and rapidly changing environment.
- Excellent time-management, organization, and prioritization skills.
- Proficiency with various MS office programs such as excel, word, and outlook.
- Punctual and dependable with a can-do attitude.
- A valid Police Criminal Record Check will be required upon hire.

**Why Varsity Communities?**
- Continuing Education Subsidy - We are building people building people. As a rapidly growing company, we pride ourselves on the professional development of our team providing opportunities for promotion, training, and growth.
- Health Benefits - Medical, Dental, Vision, and Life, with dependent coverage.
- Laptop and Cell Phones

We can't wait to hear from you