Manager, Building Operations

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

**Job Description**:
Reporting to the Director, Engineering and Ice Operations, you will be a leader in driving value, excellence, and the ultimate fan experience at MLSE. As a leader in the Venues and Operations team, you will manage a team of committed building operators and trades professionals, maintaining safe, efficient, and reliable venues. You will provide leadership and operational experience to MLSE in technical areas such as electrical, plumbing, carpentry, HVAC, refrigeration and venue management.

The Manager, Building Operations is responsible for all aspects of building operation and engineering for Scotiabank Arena, E11even, Real Sports, and select areas of 50 Bay Street in a multifaceted 365 environment. This role also will provide support to all MLSE facilities and functions. Evening, weekend and holiday work is a key requirement of this role to support events.

**Responsibilities**:

- Oversee the safety of building operations, HVAC, electrical, plumbing, carpentry, and mechanical systems for Scotiabank Arena, E11even, Real Sports, select areas of 50 Bay Street and other MLSE facilities and functions.
- Schedule general upkeep of the facility, painting, HVAC systems, plumbing, mechanical & electrical systems
- Supervise the safe and efficient operation of the Refrigeration Plant for the ice surface
- Resolve operational issues when necessary, ensuring proper follow-up with Manager
- Lead all aspects of Fire Life safety operation and maintenance
- Own the financial budget work, maintenance and schedule all mechanical systems work
- Prepare, distribute and track event cost estimates and expense summaries
- Generate, place and confirm rental supply and ensure internal/external work orders are complete and signed off
- Maintain ongoing communication and rapport with third-party contractors & suppliers
- Lead by example to ensure departmental integrity and provide mentorship, training and motivation to staff members
- Advocate safe work practices and customer service as key priorities among employees and trades
- Keep and maintain all appropriate logs and documentation
- Facilitate event execution through detailed and accurate communication & supervision
- Promote diversity within the department by supporting MLSE programs designed to build a welcoming environment for everyone
- Foster continuous improvement and a culture of service excellence, including devising new strategies and new opportunities.
- Participate in special projects and perform other related duties as requested

**Qualifications**:
- Previous experience managing large-scale, multi-functional facilities
- Completion or working towards completion of TSSA B-Ticket
- Proven experience in Building Automation, property management software, HVAC training and mechanical and electrical systems
- Previous experience working within a unionized environment is an asset
- Demonstrated experience leading and motivating a team of technicians and ensuring the team operates efficiently and collaboratively. This includes setting clear goals, delegating tasks effectively, and providing mentorship and support to the team
- First Aid, CPR, Defibrillation, WHMIS and Pool Certificate an asset
- Valid Ontario driver’s license required
- Knowledge of WHMIS and Occupational