Guest Services Agent
1 week ago
Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 16 to 32 hours per week
- Education:
- Expérience:
- **Education**:
- No degree, certificate or diploma
- ** Work setting**:
- Hospitality industry
- Hotel, motel, resort
- ** Tasks**:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
- ** Computer and technology knowledge**:
- Multi-line switchboard
- Word processing software
- Central reservation system (CRS)
- Spreadsheet
- Internet
- ** Security and safety**:
- Criminal record check
- ** Transportation/travel information**:
- Own transportation
- ** Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- ** Personal suitability**:
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- ** Screening questions**:
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- ** Experience**:
- Will train
- ** Other benefits**:
- Free parking available
- Learning/training paid by employer
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