Operations Analyst

2 weeks ago

Mississauga, Canada FNF Canada Full time

FNF Canada is a leading service provider to financial institutions in the area of mortgage processing, appraisal services, and title insurance. We pride ourselves on our relentless focus on enhancing the value of our services to our clients through continuous improvement and innovation.

**Primary responsibilities**:

- Create, document, maintain and update detailed functional business and operations requirements, non-functional requirements, business rules and business models.
- Identify, distinguish and analyze multiple components of a problem and make recommendations for process, product or service change
- Meet with decision makers, systems owners and end users to define operational requirements and systems goals and identify and resolve systems issues
- Provide fast and efficient response to business needs with the highest achievable cost effective result
- Support the company values and strategic vision
- Assist in the design, development and implementation of system changes and upgrades partnering with a team of developers and product analysts
- Ability to organize, prioritize, multi-task, and effectively address numerous clients and products
- Assist with delivery of a variety of projects, interfacing with developers and product analysts
- Analyze and document trends in product support in order to design solutions to improve performance and efficiency
- Managing and developing client relationships

**Qualifications**:

- College Diploma and 3 + years’ experience in change/project management
- Prior experience preferred in role as Business Analyst, Operations Analyst and/or other process improvement capacity
- Ability to recommend future modifications to existing features and lead change initiatives
- Experience in creating, documenting and implementing/communicating standard operation procedures
- Acceptance testing planning, preparation and execution experience a definite asset
- Highly computer literate with advanced level skills using Microsoft Word, Visio, Excel, Outlook, Internet Explorer and PowerPoint
- Resourceful, problem solver with a bias for taking action
- Self-starter with strong initiative, leadership and advanced problem solving skills
- Ability to drive components of large multi-functional projects
- Ability to adapt quickly and manage change
- Detail-oriented, ability to multi-task with a diligence for accuracy
- Ability to work both independently and in a team environment
- Good verbal, written communication and problem solving skills

FNF Canada offers a competitive compensation and benefits package along with career growth opportunities with a Fortune 500 Company.

**Disclaimer**:
Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

**Experience**:

- change/project management: 3 years (preferred)

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