Client Care Specialist
6 days ago
**The Hilltop Groomer**
Position: Client Care Specialist
**Our Vision**
At the Hilltop Groomer, our vision is to be the premier destination for dog grooming, where our staff is trusted by the community and upheld to the highest standards in dog grooming. Our commitment to continual learning and the use of state-of-the-art techniques and products will inspire and lead other grooming salons in the dog grooming industry.
**The Role**
- **Key Responsibilities**_
- **First Impressions**:Welcoming clients and their pets to the salon with a friendly and professional demeanor. Ensuring the reception area is clean and organized.
- **Client Consultation**:Discuss grooming preferences, special needs, and any health concerns with dog owners. Provide feedback on the dog's grooming experience and offer advice on at-home care.
- **Handling Payments and Managing the Cash Register**: Cash out clients for grooming services provided as well at retail items purchased. Maintain proper balance of cash register.
- **Ensure Comfort and Safety of Pets in Waiting Area**: Minimize interactions between dogs for safety, direct clients appropriately to ensure no incidents occur in the reception area.
- **Cleaning and Sanitation**: Maintain a clean and sanitary work environment by sweeping and mopping floors, disinfecting tubs and tables, washing and folding towels, and disinfecting grooming tools. Maintaining a clean work environment is critical for both pet and human health and safety. Attention to detail is vital.
- **Social Media**: Photograph dogs for social media purposes. Photography skills are a definite asset, although training can be provided.
- **Qualifications**_
- High school diploma or equivalent
- Previous experience in a customer service or receptionist role
- Knowledge of dog breeds
- Pet First-Aid certification
- **Skills**_
- Computer and administration.
- Customer service.
- Animal handling.
- Communication (written and verbal).
- Time management and organization.
- Attention to detail.
- Adherence to hygiene and safety.
- **Abilities**_
- The ability to multi-task
- The ability to problem-solve and be adaptable.
- A keenness for organization.
- A positive and outgoing personality; empathy and compassion for animals are essential
- **Success Measurement**_
- Client satisfaction (positive feedback, repeat clients, no complaints).
- Pet well-being (calm and happy animals).
- Efficiency and time management.
- Skill development and continuous improvement.
- Teamwork and collaboration.
- Adherence to safety and hygiene protocols.
- **Additional Notes**_
- This role offers significant opportunities for personal and professional growth.
- Previous experience in an animal-related field is preferred.
**Job Details**
- Full-time and Part-time positions available.
- **Pay**: 16-19 $/hr, depending on qualifications.
- **Work location**: In-Person.
- **Benefits**: Casual dress, flexible schedule, on-site parking.
**Apply**
If you have a passion for working with animals and possess the necessary skills, we would love to hear from you. Join our team as a client care specialist and make a positive impact on the lives of our furry friends. Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or physical demands required
**Job Types**: Full-time, Part-time
Pay: $16.00-$19.00 per hour
Expected hours: 21 - 35 per week
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Application deadline: 2025-05-31
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