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Customer Service Representative

2 weeks ago

Calgary, Canada AutoCanada Inc Full time

**Customer Service Representative**

**DCCHail**
**Calgary, Alberta**
**Schedule**: Monday to Friday, 8 am to 5 pm

At DCCHail Calgary, we are looking for a Customer Service Representative to provide professional administrative support to our team.

**This position is also front facing to customers. Customer service skills

**What We Offer**:

- Competitive Compensation
- Health and Dental Benefits
- Vacation
- Wellness Benefits
- Employee Assistance Program
- Employee Vehicle Purchasing Plan
- Clean Working Environment
- Career Growth

**Responsibilities**:

- Manage data entry, formatting, editing, proofreading of various documents and other related tasks
- Monitor, screen, respond to and distribute incoming communication
- Provide general administrative support and support the general organizational administrative function as required
- Answer customer calls and provide answers to questions accordingly concerning their insurance claim(s)
- Outbound calls to customers to schedule appointments (Estimates and Repairs)
- Outbound calls to customers with status updates
- Assist with customer appointment check-ins and customer deliveries
- Update internal systems with detailed/accurate notes
- Assist with in person customer service as well as office work

**Requirements**:

- Post-Secondary Education in Business Administration or related field is an asset
- Excellent verbal and written communication skills with a keen eye for detail
- 1 year of customer service
- Excellent computer skills in MS Office, including Outlook, Excel, and Word
- Outstanding organizational and customer service skills
- A performance-driven attitude to accomplish all tasks with mínimal supervision
- Ability to maintain confidentiality of highly sensitive information
- Ability to speak French is an asset

We thank all applicants for their interest; however only those selected for an interview will be contacted. At AutoCanada, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

INCC