Guest Service Agent

2 weeks ago

London, Canada Delta St John Full time

Our Guest Services team works to provide a positive guest experience from reservation to check-out. As a Guest Service Agent, your contribution helps ensure guests have an enjoyable and comfortable stay.

What will I be doing?

As a Guest Service Agent, you would be responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Specifically, you would be responsible for performing the following tasks to the highest standards:

- Ensure a guest focused and accurate reservation, welcome, check-in and checkout process using property computer systems and following standard operating procedures.
- Answer guest inquiries about hotel services, facilities, hours of operation, and the local area in a timely manner.
- Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and post charges to guest rooms and house accounts using the computer.
- Respond to special guest requests in a timely, friendly and efficient manner.
- Handle guests concerns with tact, and seek assistance as needed.

NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

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