IT System Analyst Ii

1 week ago

Calgary, Canada Optiom Full time

**Work with Us**

Optiom stands as the trusted leader for replacement insurance across Canada. Because we genuinely care about you and what matters most, our sole focus is keeping you whole when the unexpected happens. Driven by this genuine care, we redefine expectations by delivering the improbable when you need us most.

**Job Title**

IT System Analyst II

**What is the opportunity?**

**What will you do?**
- Assist in research and implementation of new information systems and software tool stacks.
- Maintain and support IT security infrastructure (software and hardware).
- Configure and maintain Microsoft infrastructure tools (Exchange, Azure, Entra ID, Networking).
- Provide end-user support, equipment provisioning, and hardware procurement.
- Troubleshoot and resolve technical incidents across various platforms.
- Document technical procedures, incidents, and resolutions for the team.
- Deliver IT project outcomes within assigned timelines.
- Collaborate with cross-functional teams to understand technological needs and deliver appropriate solutions.
- Drive automation and integration of enterprise systems for operational efficiency.
- Support the IT team during critical incidents and system outages.
- Offer proactive solutions to resolve underlying system inefficiencies before they escalate.

**What do you need to succeed?**
- 5+ years of professional IT support experience.
- Strong communication skills with a passion for delivering exceptional customer service and end-user support.
- Team-oriented, punctual, reliable, and committed to going above and beyond when needed.
- Proven ability to troubleshoot, prioritize tasks, and coordinate effectively.
- Skilled in documenting issues, solutions, and key information for team use.
- Capable of delivering project outcomes on time in fast-paced, dynamic environments.
- Proficient in writing and communicating clear, user-friendly instructions.
- Strong knowledge of Microsoft 365, Exchange, O365, SharePoint, Teams, Windows OS, and Active Directory.
- Experience with networking, Azure, PowerShell, and Sophos Endpoint Protection.

**Job Summary**

**City**:
Calgary, AB

**Work hours/week**:
37.5 hours

**Employment Type**:
Permanent Full-Time

**Department**:
IT

**Posted Date**:
2025-05-29

**Application Deadline**:
2025-06-12

**Inclusion and Equal Opportunity Employment**

**Working Conditions**

Environment: Hybrid model - 3 days in-office & 2 days remote per week.

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