Operations Supervisor

2 weeks ago

Halifax, Canada Challenger Motor Freight Inc. Full time

**Position Overview**:
**Key Responsibilities**:

- Supervise daily dispatch operations to ensure efficient and on-time execution of all shipments.
- Act as the first point of contact for drivers regarding operational issues, questions, and concerns.
- Respond promptly to customer inquiries and provide accurate status updates.
- Ensure all updates in Trinium (our TMS) are completed accurately and on time to support head office reporting.
- Manage and mentor a team consisting of one dispatcher and approximately 30 owner-operators.
- Monitor workload distribution and adjust resources as needed to maintain service levels.
- Work collaboratively with internal departments to support service delivery, compliance, and profitability.
- Escalate operational challenges to the General Manager, as required.

**Qualifications**:

- Minimum 3 years of experience in dispatch or trucking operations, with at least 1 year in a supervisory or team lead role.
- Strong working knowledge of Trinium or similar transportation management systems.
- Proficiency in Microsoft Outlook and Microsoft Teams (advanced level).
- Post-secondary education preferred.

**Key Competencies**:

- Excellent verbal and written communication skills.
- Strong leadership and team management abilities.
- Effective time management and ability to prioritize in a fast-paced environment.
- High attention to detail and organizational skills.
- Proven ability to identify problems, analyze root causes, and implement effective solutions.
- Understanding of basic profit and loss principles related to operational decisions.

**Compensation**:
Compensation will be commensurate with experience.

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