Desktop Support Analyst

2 weeks ago


Montréal, Canada Raunaq Enterprises LLC Full time

**Job Summary**

**Duties**
- Provide technical support for desktop and laptop computers, including hardware and software troubleshooting.
- Assist users with VPN connectivity issues and ensure secure access to company resources.
- Utilize tools such as ServiceNow and Jira for ticket management and issue tracking.
- Support computer networking tasks, including LAN setup and maintenance.
- Diagnose and resolve issues related to operating systems, including macOS, Linux, and Windows.
- Conduct routine maintenance on computer hardware to ensure optimal performance.
- Collaborate with team members to enhance IT support processes and improve service delivery.
- Maintain documentation of support requests, resolutions, and system configurations.
- Communicate effectively with users to understand their needs and provide timely solutions.

**Requirements**:

- Proven experience in technical support or IT support roles.
- Familiarity with help desk software such as BMC Remedy or similar platforms.
- Strong knowledge of computer networking concepts, including firewalls and LAN configurations.
- Excellent problem-solving skills with the ability to troubleshoot software and hardware issues effectively.
- Strong communication skills with a focus on customer service excellence.
- Ability to work independently as well as part of a collaborative team environment.
- A solid understanding of various operating systems (macOS, Linux, Windows) is essential. Join our team as a Support Analyst where your expertise will contribute significantly to our operational success while enhancing user satisfaction through effective technical support.

**Job Types**: Full-time, Permanent

Pay: $21.00-$28.00 per hour

Expected hours: No less than 40 per week

Work Location: In person


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