Desktop Support Analyst
2 weeks ago
**Job Summary**
**Duties**
- Provide technical support for desktop and laptop computers, including hardware and software troubleshooting.
- Assist users with VPN connectivity issues and ensure secure access to company resources.
- Utilize tools such as ServiceNow and Jira for ticket management and issue tracking.
- Support computer networking tasks, including LAN setup and maintenance.
- Diagnose and resolve issues related to operating systems, including macOS, Linux, and Windows.
- Conduct routine maintenance on computer hardware to ensure optimal performance.
- Collaborate with team members to enhance IT support processes and improve service delivery.
- Maintain documentation of support requests, resolutions, and system configurations.
- Communicate effectively with users to understand their needs and provide timely solutions.
**Requirements**:
- Proven experience in technical support or IT support roles.
- Familiarity with help desk software such as BMC Remedy or similar platforms.
- Strong knowledge of computer networking concepts, including firewalls and LAN configurations.
- Excellent problem-solving skills with the ability to troubleshoot software and hardware issues effectively.
- Strong communication skills with a focus on customer service excellence.
- Ability to work independently as well as part of a collaborative team environment.
- A solid understanding of various operating systems (macOS, Linux, Windows) is essential. Join our team as a Support Analyst where your expertise will contribute significantly to our operational success while enhancing user satisfaction through effective technical support.
**Job Types**: Full-time, Permanent
Pay: $21.00-$28.00 per hour
Expected hours: No less than 40 per week
Work Location: In person
-
Desktop Support
7 days ago
Montréal, Canada Atlantis IT group Full time**Role: Desktop Support** **Location: Montreal, QC** **Duration - Long Term** **Role and Responsibilities** Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches Perform bulk MACDs Provide technical support and...
-
Desktop Support
1 week ago
Montréal, Canada Atlantis IT group Full time**Role: Desktop Support** **Location: Montreal, QC** **Duration - Long Term** **Role and Responsibilities** Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches Perform bulk MACDs Provide technical support and...
-
Desktop Support
2 weeks ago
Montréal, Canada Atlantis IT group Full time**Role: Desktop Support** **Location: Montreal, QC** **Duration - Long Term** **Role and Responsibilities** Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches Perform bulk MACDs Provide technical support and...
-
Desktop Support
7 days ago
Montréal, Canada Atlantis IT group Full time**Role: Desktop Support - French** **Location: Montreal, QC** **Duration - Long Term** **Role and Responsibilities** Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches Perform bulk MACDs Provide technical...
-
Desktop Support
1 week ago
Montréal, Canada Epsilon solutions pvt ltd. Full timeResponsibilities: - Excellent analytical and problem-solving skills Demonstrable experience in managing a successful team of support technicians and successful completion of computer hardware and current desktop support technician certifications Excellent customer service skills Desk side Support Management Customer Relationship Management Vendor...
-
Desktop Support Technician Ii
1 week ago
Montréal, Canada TEK Group Full timeMaintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...
-
Desktop Support
1 day ago
Montréal, Canada Atlantis IT group Full time**Desktop Support Engineer / service admin /desk** **Montreal, QC (Onsite)** **Long Term** **Technical/Functional Skills** Windows Desktop OS, MS office, Outlook, Mobile Device support **Experience Required** Experience in providing Deskside Support Knowledge of Windows Desktop OS Data Center, Network Operation Support Smart-hand support for Server,...
-
Bilingual Desktop Support
3 days ago
Montréal, Canada LTIMindtree Full time**LTIMindtree is hiring - Bilingual Desktop Support (French & English) - Montreal, Quebec, CA** **Bilingual Desktop Support (French & English)** **Onsite** **Montreal**, **Quebec, CA** **Skill** - This role is essential in assisting our customers following the deployment of Windows 11 ensuring a smooth transition and addressing any technical issues that...
-
Desktop Support
1 week ago
Montréal, Canada Teamware Solutions (quantum leap consulting). Full time**Role: Desktop Support** **Experience: Min 3+ years** **Client: Persistent/ Crawford** **Location: Montreal, QC (Onsite)** **Languages: English, French (Must)** **Max Salary: Open rate (Negotiable)** **Full Time Only** - Configure and Support all End User Devices which includes OS settings, system drivers, encryption, authentication, VPN and other...
-
Desktop Support Specialist
1 week ago
Montréal, Canada HAMAYA Full timeWe are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give...