Technical Analyst
4 days ago
Requisition ID: 174399 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. We are looking for a Technical Analyst to join the ATM Solutions Team and play a critical role in the Self-Service Channel from a Technology delivery and customer experience perspective. The ATM Channel has recently introduced an enhanced suite of feature rich offerings at the ATM and continue to lead ATM services across the Caribbean, meeting, or exceeding customer demands. As a Technical Analyst in the team your responsible for driving the strategic business direction, development and ongoing management support of ATM based products, hardware, and services for the International Bank’s customers. You are expected to drive and deliver technical solutions within this diverse and dynamic ATM Solutions team and in all Caribbean countries in which the Bank does business. **What will you do?** - Drive design, development and implementation of new channel banking services and product and channel enhancements on schedule and within approved budgets by: - Ensuring business specifications/requirements documentation is accurately prepared and comprehensive to support sizing/development efforts and as input to various project documentation. - Involves planning, securing, and scheduling - Defining of business requirements, processes, and preparation of business case proposals - Participate in the development of testing, conversion, and implementation strategies - Participate in the development of detailed project plans, the monitoring of progress against planned objectives, the financial review, and securing consensus and co-operation from users and senior management - Work with Scotiabank infrastructure teams to maintain and support infrastructure and services under management - Participate in root cause analysis to in-scope systems, identify improvements, and drive to implementation. - Drive operational plans, processes, and procedures to improve service delivery and resiliency - Support production issues and handle escalations during the day as well as off-hours as needed. **What do you need to succeed?** - You are passionate about designing and developing highly available, reliable, and scalable enterprise systems. - You have experience in Unit Testing, such as familiarity with JUnit/Jest, Mockito/Mocha etc. - You are proficient in Continuous Integration and Delivery (CI/CD) pipelines (e.g., Jira, Jenkins, Gradle, Bitbucket, Artifactory etc.). - You are passionate about open-source technologies or have evident experience with library contribution or developing shared components. - You are an excellent communicator, planner and visioner, able to influence decision making across stakeholders. - You have competency to lead team members with differing opinions and levels of experience. - You can map and execute short - and long-term plans for the team. - You love what you do but you are seeking a more challenging environment. **What's in it for you?** - We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success - We provide you with the tools and technology needed to create meaningful customer experiences - You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world - We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole - Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment - Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones - A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more - Work conditions: In-Office/Hybrid/Remote_ - Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19_ LI-Hybrid Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Analyst, Systems Technical Support
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Scarborough, Canada Infonet Technology Inc Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Computer hardware or software retailer/wholesaler - Consulting firm - Internet Service Provider (ISP) **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides,...
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Scarborough, Canada Techy Logs Software Inc Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 2 years to less than 3 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training...