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Systems Technical Support Analyst

1 hour ago

Scarborough, Canada BDT SOLUTIONS Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 hours per week
- Education:

- Expérience:

- **Education**:

- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- ** Work setting**:

- Help desk
- Private sector
- ** Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- ** Supervision**:

- No supervision responsibility
- ** Certificates, licences, memberships, and courses**:

- CompTIA Security+ Certification
- Network+ Certification
- A+ Certification
- ** Computer and technology knowledge**:

- Shell script
- Servers
- Enterprise Applications Integration (EAI)
- Programming languages
- Software development
- Python
- SAP (FI/CO / HR / MM / OT SD)
- MS Active Directory
- .NET
- C#
- C++
- JavaScript
- MS Office
- SQL
- Visual Basic
- ** Area of specialization**:

- Project management
- ** Work conditions and physical capabilities**:

- Repetitive tasks
- Attention to detail
- Sitting
- ** Own tools/equipment**:

- Computer
- Internet access
- ** Personal suitability**:

- Accurate
- Excellent oral communication
- ** Screening questions**:

- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
- ** Experience**:

- 2 years to less than 3 years
- ** Other benefits**:

- Parking available